clonemeagain / plugin-fwd-rewriter Goto Github PK

gbernabegbernabe 6:48AM
I've detected a bug :)
When the user send answer ticket, then, in this case, if attach a file, osticket receive it.
In this case, the pluggin don't work.

Is development on this dead ?

I'd like to use it in v1.17.1 but it crashes osticket until it's removed

Accidentally left an old repo up and @blueyeguy tried to use it, have you had more luck with this one mate?

I use a version of this in prod, I should probably just use this one and move my mods to my mod to their own mod! :-) 🥝

Been using it for months and months stripping out useless disclaimers from our outlook 365 ticket clients

but upgraded and I'm gutted to find it doesn't work with osticket 1.16 it works on osTicket Core, v1.15.6

but dies a death on the upgrade

[proxy_fcgi:error] [pid 54760] [client 10.11.60.51:57584] AH01071: Got error 'PHP message: PHP Fatal error: Declaration of RewriterPlugin::uninstall() must be compatible with Plugin::uninstall(&$errors) in /var/www/html/include/plugins/plugin-fwd-rewriter-master/class.RewriterPlugin.php on line 742'

which kills the web gui you have to delete the plugin in /var/www/html/include/plugins to get osticket working again

then delete the plugin from the Currently Installed Plugins once the GUI comes up

not an issue, more of a request/question....

We use a Microsoft form and automation for users to create tickets via Sharepoint - as its extensively used at the company and they don't use the portal. So all tickets come via email - the form automatically sends it to OSTicket.
However as they have to fill in their email address as part of the form, can this plugin grab that email address and create the ticket under their name instead of the automated (generic) account?
n.b. using v1.16

Had a request to add a Zendesk chat specific parser to the plugin.

Hi,
my rules are:
Arbitrary Rewrite on Subject & Message:
FWD:
RE:
so String FWD will be replaced with

and the mail subject:
FWD: some text
became:
: some text

I try to put two commas:
Arbitrary Rewrite on Subject & Message:
FWD::
RE::

Hi,

Congratulations and thank you for making this plugin available. :-)

I am trying to use it to rewrite the email headers of emails containing a voicemail as an mp3 attachment, using the RegEx rewriter.

The following headers are inserted in the original email being sent to osTicket :

X-Asterisk-CallerID: 5142224444
X-Asterisk-CallerIDName: FirstName LastName

I though I would match them, and replace them with a Reply-To header such as
Reply-to: "FirstName LastName" <[email protected]>

..knowing that I configured osTicket to use the Reply-To information.

Here is the $pattern, $replacement I am using :

/X-Asterisk-CallerID:\s(\d{10})\nX-Asterisk-CallerIDName:\s(.+)$/m||Reply-To: "$2" <sms+$1@myvoipprovider>

Since I am trying to match headers and that the ":" separator was in my way, I did edit config.php and class.RewriterPlugin.php to use "||" as a separator, which seem to work, since "the confirmation message in the admin panel reports $pattern and $replacement properly". I do have to set <, > " using html escape characters.

I can confirm the plugin runs because I can re-write emails addresses properly (non-regex).

I'm not sure what I am missing here, but I do not get any system logs, debug traces, etc, when only using the RegEx replacement.

My RegEx and replacement were tested successfully outside of the plugin. I'm wondering if the issue has something to do with me trying to perform a multi-line match /m,

Your insights on this would be greatly appreciated.

Thank you

I'm trying to use the plugin to strip out the signatures from our users and while I've got a regexp that works in testing I can't get it to work in the plugin.

I'm trying to remove a table that contains an image named "sig_image.png" in the below example

/table.*?sig_image.png.*?\/table/i:<br/><strong>**Sig Removed**</strong><br />

I've tried various permutations of formatting, eg with and without speech marks, without tag brackets etc but all with no luck.

I've tested with a basic word replacement (/dempsey/i:flempsy) and that works so plugin is enabled etc.

Any suggestions welcome :)

I noticed you mentioned you could add support for 1.9 - it that still possible?

thanks
Rob

Getting HTML in the users name.. it's matching too much.