Help with re-writing email headers about plugin-fwd-rewriter HOT 6 OPEN

While performing more troubleshoot, I noticed the following logs :

In Apache error logs
[Sun Aug 05 14:40:22.743053 2018] [proxy_fcgi:error] [pid 10267:tid 139895850878720] [client 192.xxx.xxx.xxx:0] AH01071: Got error 'PHP message: osTicket RewritePlugin: Bootstrappin..\n', referer: https://help.mydomain.com/scp/tickets.php

In osTicket
Going to get brutal with regex against the ticket.. hold onto your hat!

The last one being quite humorous. This was after enabling : DUMPWHOLETHING

from plugin-fwd-rewriter.

Hmm, others have tried the regex thing as well, it's complex. I'd suggest the easiest for that is to actually add a custom method to the plugin.
Does osTicket even use the Reply-To address? hmm.

from plugin-fwd-rewriter.

Hi,

Yes, osTicket have an option to use the Reply-To instead of the regular header as part of the filter system. I'm not sure thought is this would work with your code Regardless, we ended up deciding on developing a custom function that will extract and use the right headers.

Thank you for your answer!

from plugin-fwd-rewriter.

Ok, if you want to submit it as a pull request others might appreciate it mate. But either way, glad it works. 🙂

from plugin-fwd-rewriter.

I am not developing it myself, I asked for help and development did not start yet. I'm not sure if integration with plugin-fwd-rewriter will be straight forward, but if there is something I can share, I will definitely do so.

Kind regards,

from plugin-fwd-rewriter.

from plugin-fwd-rewriter.