Not possible to send the report about adguardforwindows HOT 11 CLOSED

But I don't know if it will happen again after windows updates itself. Just it is interesting why this happens

from adguardforwindows.

@monstertarlan Greetings! Please, correct me if I wrong, and also some additional questions :

1. Your Windows has updated.
2. Then, You tried to update previously installed AG or install it "by scratch"? Which installer did You use?
3. AG was uninstalled completely instead of updating/setup? Or just icon on the desktop disappeared?
4. Message on the screenshot was shown right after the unsuccessful try of installation. You press "Send the report", but it didn't works - how? One more error or button is unclickable?

Thanks in advance!

from adguardforwindows.

@monstertarlan Greetings! Please, correct me if I wrong, and also some additional questions :

1. Your Windows has updated.
2. Then, You tried to update previously installed AG or install it "by scratch"? Which installer did You use?
3. AG was uninstalled completely instead of updating/setup? Or just icon on the desktop disappeared?
4. Message on the screenshot was shown right after the unsuccessful try of installation. You press "Send the report", but it didn't works - how? One more error or button is unclickable?

Thanks in advance!

1. Yes. Windows has updated and told me to restart the system, and I restarted it.
2. When Windows started, the AG installer tab appeared. Exactly this one: https://cdn.adguard.info/website/adguard.com/download/Windows/install_2.jpg I didn't change anything and pressed the button "Install." Every time after the updating Windows this tab appeared and at the end of the installation, the result was like this: https://cdn.adguard.info/website/adguard.com/download/Windows/install_3.jpg, but at this time, this error had been occured.
3. When this error occurred, I tried to send the report but couldn't. At this time, I looked at the desktop and saw that the icon was missing. I immediately tried to search AG from the taskbar, found the icon, pressed on it, and it told me that this file doesn't exist; delete it. And I realized that AG had reinstalled itself, and I then downloaded the AG installer from AdGuard's official page. This time, it said that AG was running but couldn't succeed. Currently, when I look at the ProgramFiles folder, the AG folder is not shown.
4. The button was unclickable.

from adguardforwindows.

@monstertarlan Thanks for detailed explanations! Could You, please, also send us all files from "/ProgramData/Adguard/Logs" folder, to the same devteam email.
Notice, that ProgramData is a hidden folder, You'll have to make hidden files and folders visible first.

from adguardforwindows.

@monstertarlan Thanks for detailed explanations! Could You, please, also send us all files from "/ProgramData/Adguard/Logs" folder, to the same devteam email. Notice, that ProgramData is a hidden folder, You'll have to make hidden files and folders visible first.

4 days ago i have sent it to the same mail.

from adguardforwindows.

@monstertarlan Logs from "Local/Temp/Adguard", right? It was setup logs, we need also regular logs from ProgramData.

from adguardforwindows.

@monstertarlan Logs from "Local/Temp/Adguard", right? It was setup logs, we need also regular logs from ProgramData.

Firstly i have sent the logs from local/temp, and then Aydin Baydarov has asked me to provide you with the logs from Programdata. I have sent them too.

from adguardforwindows.

@monstertarlan Thank You, I've found your logs. So, now You are using AdGuard or it still can't be installed?

from adguardforwindows.

@monstertarlan Thank You, I've found your logs. So, now You are using AdGuard or it still can't be installed?

Using "Revo uninstaller" uninstalled it and after this reinstalled the fresh app again, so currently i am using

from adguardforwindows.

@monstertarlan So, it was one-time problem, it didn't repeat yet? Everything works fine at the moment?

from adguardforwindows.

@monstertarlan So, it was one-time problem, it didn't repeat yet? Everything works fine at the moment?

I had no problem installing this program a couple of times before. this problem only happened when the computer was restarted after windows updated itself. and yes, I did not have any problems when I reinstalled it as before.

from adguardforwindows.