Comments (10)
@takmilihsan @tonypham9981 Hi,
have you updated to v7.18 beta 1 before rebooting? If so, that could have been the problem. Could you try a new build please.
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i have same error, cant start windows 11
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The logs will be also helpful:
- Collect the debug log as it's explained here.
- Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
- Send the archive to
[email protected]
and mention this issue number in the subject.
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@Aydinv13
I have downloaded the latest version "AdGuard-7.18.0-Beta-2-.4751". After installing and restarting my PC, I tried to run AdGuard, but nothing happens. Do you need any information from my machine to assist me?
I received a response to collect the debug log and send it to [email protected], but I can't open the AdGuard interface. Could you provide instructions on how to collect the log in this situation?
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Sorry, didn't take that detail into account.
Open %programdata%/adguard
and archive the Logs folder
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@tonypham9981 @takmilihsan unfortunately as @Aydinv13 previously said we had the dramatically issue described here, seems that you've faced it. Please follow the instructions there, and if the issue persist (if I understood the post correctly) please send the logs from %programdata%/adguard
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@Aydinv13 @adbuker
I have tried installing "Windows Beta" and "Windows Nightly" but still could not start AdGuard. I have sent an email with the software logs. Thank you.
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@adbuker from your linked blog post,
Fortunately, it did not affect the release versions of the apps.
So probably not related to my issue.
@Aydinv13 I think I'll continue to manually start adguard until a fix comes in release. Unfortunately the beta and nightly versions come with their own problems and I keep having to downgrade (have had to do it multiple times in the past year). I hope I don't come off as snarky but if using adguard becomes such an involved process and needs continuous checking, I'd rather use something else. My target is more of a set it and forget it solution like adguard android.
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@takmilihsan, could you please check whether the AdGuard.exe
is contained in the list for one or more registry hive's values below
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Windows\CurrentVersion\Run
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Windows\CurrentVersion\Run
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run
and please check whether the AdGuard is in in Autorun tab within the Task manager. For the privacy reasons please send the answer to the [email protected]
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@takmilihsan any news on that?
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