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Aydinv13 avatar Aydinv13 commented on July 19, 2024 1

@takmilihsan @tonypham9981 Hi,

have you updated to v7.18 beta 1 before rebooting? If so, that could have been the problem. Could you try a new build please.

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tonypham9981 avatar tonypham9981 commented on July 19, 2024

i have same error, cant start windows 11

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Aydinv13 avatar Aydinv13 commented on July 19, 2024

The logs will be also helpful:

  1. Collect the debug log as it's explained here.
  2. Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
  3. Send the archive to [email protected] and mention this issue number in the subject.

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tonypham9981 avatar tonypham9981 commented on July 19, 2024

@Aydinv13
I have downloaded the latest version "AdGuard-7.18.0-Beta-2-.4751". After installing and restarting my PC, I tried to run AdGuard, but nothing happens. Do you need any information from my machine to assist me?

I received a response to collect the debug log and send it to [email protected], but I can't open the AdGuard interface. Could you provide instructions on how to collect the log in this situation?

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Aydinv13 avatar Aydinv13 commented on July 19, 2024

@tonypham9981

Sorry, didn't take that detail into account.
Open %programdata%/adguard and archive the Logs folder

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adbuker avatar adbuker commented on July 19, 2024

@tonypham9981 @takmilihsan unfortunately as @Aydinv13 previously said we had the dramatically issue described here, seems that you've faced it. Please follow the instructions there, and if the issue persist (if I understood the post correctly) please send the logs from %programdata%/adguard

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tonypham9981 avatar tonypham9981 commented on July 19, 2024

@Aydinv13 @adbuker
I have tried installing "Windows Beta" and "Windows Nightly" but still could not start AdGuard. I have sent an email with the software logs. Thank you.

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takmilihsan avatar takmilihsan commented on July 19, 2024

@adbuker from your linked blog post,

Fortunately, it did not affect the release versions of the apps.

So probably not related to my issue.

@Aydinv13 I think I'll continue to manually start adguard until a fix comes in release. Unfortunately the beta and nightly versions come with their own problems and I keep having to downgrade (have had to do it multiple times in the past year). I hope I don't come off as snarky but if using adguard becomes such an involved process and needs continuous checking, I'd rather use something else. My target is more of a set it and forget it solution like adguard android.

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adbuker avatar adbuker commented on July 19, 2024

@takmilihsan, could you please check whether the AdGuard.exe is contained in the list for one or more registry hive's values below

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Windows\CurrentVersion\Run
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Windows\CurrentVersion\Run
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run

Computer\HKEY_CURRENT_USER\SOFTWARE\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Windows\CurrentVersion\Run
Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run

and please check whether the AdGuard is in in Autorun tab within the Task manager. For the privacy reasons please send the answer to the [email protected]

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Aydinv13 avatar Aydinv13 commented on July 19, 2024

@takmilihsan any news on that?

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