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Comments (5)

KolbasovAnton avatar KolbasovAnton commented on July 18, 2024

@That1BlueMew Greetings! Try any of this:

  • Enable split tunneling for AdGuard too.
  • Restart AG settings to default (Settings -> General settings -> Reset settings to default).
  • Switch off "Filter localhost" (Settings -> General settings -> Advanced settings).
  • Try to install our latest beta or nightly version.

Please, let me know, if problem still relevant.

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That1BlueMew avatar That1BlueMew commented on July 18, 2024

i have tired almost all of that expect the beta or nightly builds none of it works

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KolbasovAnton avatar KolbasovAnton commented on July 18, 2024

@That1BlueMew Try to update our app, maybe it will fix the problem.
Frankly, at this point, I suppose its Surfshark's issue.
If update will not help, please, record debug logs with this bug, here's an instruction:

  1. Collect the debug log as it's explained here.
  2. Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
  3. Send the archive to [email protected] and mention this issue number in the subject.

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That1BlueMew avatar That1BlueMew commented on July 18, 2024

oh the issue is i switched away from windows so i kinda can't test it now just hope it just fixed thanks for other surfshark users

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KolbasovAnton avatar KolbasovAnton commented on July 18, 2024

@That1BlueMew You can record logs at any time when it will be convenient for you. There is no rush.

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