Why?
The need for a dedicated mobile view of Zammad arose from the everchanging life on the go. Even though the desktop application might be responsive enough for small screens, it proved to be too cluttered and was simply not designed primarily for mobile devices.
By limiting the amount of information to only the most important, the new mobile view strives to provide you, the user, more focused window into your daily tasks. All packaged in a touch-friendly and modern design with great user experience, of course!
What?
Mobile view has some exclusive features:
- Innovative Zammad UX
- Next-level accessibility
- Ready for multi-device usage
- Progressive web app (PWA) support
What not?
Mobile view is also currently missing some features which are provided by the desktop view:
- Ticket Article Time Accounting
- Ticket Article Split Action
- Linked Tickets & Ticket Link Action
- Ticket Macros
- Ticket History
- Ticket Create Templates
Additionally, certain features were intentionally ommitted in order to improve the focus on important information:
- Most Management Features (except ticket user and organization management)
- Most Knowledge Base Features (except ticket integration)
- Most User Profile Functions (except avatar and language preferences)
How?
Zammad now implements a mobile device detection, which results in automatic redirection to mobile view. Even with this mechanism in place it's possible to explicitly switch between the views by using app links:
- Continue to desktop link in mobile view login screen
- Continue to desktop button in mobile view account overview
- Continue to mobile link in desktop view login screen
- Continue to mobile link in desktop view user avatar dropdown menu
Whenever an app link is used, the choice will be remembered by the user's device and the next time the redirection will behave accordingly.
To properly test the new mobile view, try to access your Zammad instance on a mobile device and log into your account. Then, try to do your common daily tasks:
- Manage & use your ticket overviews
- Search for existing records
- Create a new ticket
- Reply in an already existing ticket
- Modify certain ticket attributes
- Modify certain customer attributes
- Modify certain organization attributes
NOTE: We intentionally do not provide specific instructions and comprehensive documentation for the mobile view! The overall UX should be intuitive and self-explanatory in most cases.
The content you are editing has changed. Please copy your edits and refresh the page.
-
-
-
-
-
-