Some payment locations are not being pulled from the CRM:

• Payzone
• Swift Kiosk
• National Express app

For example, 28 days/4 week regional nbus only shows the option to buy on Swift online, but in the CRM it is also available through Payzone, Swift Kiosks and the National Express app:

Entering University to New Street correctly suggests a Zones 1 to 2 ticket. However this isn't presented as an option when multiple modes are selected.

It works correctly when only train is selected.

What is covered by a group or familiy ticket? How many people can travel using one? Should we add some inset text (similar to other tickets) to explain?

Also question why it's included in the train option if it's unavailable as a ticket? As a user, you're forced to select it as an adult ticket.

When selecting Bus, the content references West Midlands Network which is an old brand name.

Suggest this is changed to "Travel on any bus company in the West Midlands"

Wording on bus services that are not part of the nBus scheme/able to be purchased through the TfWM site could be clearer.

This covers Coventry Minibuses and Select Bus Services.

Wording implies user wants to purchase a ticket that will only work on these buses, rather than having to buy a ticket because the bus service won't accept nBus tickets.

Change content to something like:

'You cannot buy Coventry Minibuses bus tickets from our website.

They are also not part of the nBus ticket scheme.

To use a Coventry Minibuses bus, you'll need to buy a ticket from their website.'

For group bus travel, there isn't the option to choose an area of travel (see attached image for adult ticket for comparison). To avoid confusion, is it worth changing the content to reflect this, rather than the standard text used on both user routes?

Links within the service open within the same window as the form, thereby taking the user out of the flow. For example, the links to locate stations or rail zones in the attached

Text will need amending throughout to indicate the link will open in another window.

payment information missing for payzone and kiosk/vending machine

Zones at border stops aren't showing the correct logic.

Border stops are:

• Jewellery Quarter (Zones 1 & 2)
• Black Lake (Zones 2 & 3)
• Priestfield (Zones 3 & 4)

For example, when a user selects Jewellery Quarter and Grand Central, it should show Zone 1 tickets only.

If they select Jewellery Quarter and The Hawthorns, it should show Zone 2 tickets only.

Currently the app is recommending zone 1 to 2 tickets for the second scenario.

When a user clicks on the 'view rail zones on a map' (or list view), they are taken to the relevant service within the same window, with the from and to fields populated with any previously supplied station names.

At this point, you can then either click back to ticket finder or the Continue CTA, however, both take you to legacy ticket finder service (https://legacy.wmnetwork.co.uk/tickets/?selectedStation0=BHM&selectedStation1=YRD#/) rather than return the user to the find a ticket service.

It's also an issue on the tram user journey when using the view tram zone links.

Swift go option shows price as '£0.00 for 1 day' which is not accurate. Can you please hide the price if it is not possible to calculate it.

There are a number of issues when a user selects either disabled or older person on the 'Who will be travelling' screen. After selecting either, there is an assumption that the user is in receipt of the pass and includes this within the 'Travel time' section on the right hand side, rather than indicating a time.

This flow needs redesigning to be clearer to the user.

I selected all bus companies ticket option for 28 days, but TK returned NX ticket.

There is no link to buy a ticket on swift. There needs to be a button that takes user to Swift account to buy a ticket. This is how it is currently https://legacy.wmnetwork.co.uk/tickets/#/ticket/382

We need a box like this:

If I choose Bus/Train > Travel on any bus > Older person/Disabled person and then choose to change my transport mode to Tram, I'm presented with a question with no options:

I believe the user should be presented with the page to explain there are no results.

If I choose Bus > Travel on any bus > Older person/Disabled person and then choose to change my transport mode to Train, I'm asked to enter my stations and choose my zones, but after that I'm presented with the same question with no options:

The question above should be skipped and the user should see this page instead (since all concessionary pass types are off-peak):

When user selects rail zones using a map or list view and clicks 'continue' TK should take them to the next question. At the moment it asks again to confirm rail zones. We did user testing here and majority of users said they don't want to be asked again.

The link to the 'Find my bus area' and 'Find my rail zone' services need to open in a new tab, as users will want to refer back and forth between the map and the area/zone selection in the TF.

Which bus area will you travel in?

Which train stations will you use?

I selected bus > only one bus company > I don't know the bus company I travel with > Found that NX operates my bus and when I clicked Select NX ticket I expected to go into TK journey but I was taken to the landing page on TK without my answers selected.

(This may already be done)

The meta description will need to pull the ticket description through from the ticketing CMS for SEO.

Screen renders blank as above, and annoyingly you can't use back button. I believe the £6.80 1 day bus/metro is missing

On Travel centre payment directives, the text is:

You can only buy this ticket from a West Midlands Network travel centre.

This should be changed to

You can only buy this ticket from a Transport for West Midlands travel centre

Wolverhampton St. George's is showing nTrain zone information instead of Metro zones:

It should say "Wolverhampton St. George's is in Zone 4"

The line "If you do not need to travel through Birmingham City Centre, you can get a zone 2 to 4 ticket." is not needed, as it relates to train zones.

'I don't know what bus I need' link copy will need to change to make it more clear that it will direct users to the JP.

Change the text link to: 'If you do not know what bus you need, you'll need to plan a journey'

The text in the mode selection page that appears when all three modes are selected needs updating to reflect the brand change:

New text:

You can travel on any bus and ride the tram to all stations in the Transport for West Midlands area with an nNetwork ticket. We will ask you to select which rail zones you want to travel to.

The links within the inset text components that appear when certain traveller types are selected should open in a new tab. This is because we don't want users to be taken out of the journey. Users may want to read up on these additional passes and then return to the ticket finder, so it is easier if the links open in a new tab so users can switch back and forth.

Could you please add a helpful message to explain that if you have concessionary travel card you can travel on tram, train and bus off peak in WM.

This is how it is done on the current TK.

There is no button to continue with selected bus area when user selects it interacting with a map. Currently there is a dead end since user cannot select a ticket and continue.

There is the same issue on list view

What

On ticket purchase pages, the payment directives need to be updated with the latest directives from the CRM.

For further details contact Emily Griffiss

Typescript setup needs tweaking so that we don't always have to use relative imports '../../../../'

• Add logic for users to go back and change answers from the summary sidebar

There are instances where the hexagonal 'n' icon is missing from the nBus name in the right hand column and is just presented as a standard 'nBus'.

Seems to be an issue after a user selects no to the question of whether they want to travel on any bus. Where as if they select yes, it's the icon version.

Text says '£29.00 for 1 month' but it is not accurate since ticket is for 28 days only.

User is told they need a zone 1-3 ticket, but is only presented with the option to buy a zone 1-5.

This is an issue with young persons, older and disabled persons options.

Did think this may be an issue with the assumption they'll have a concession card, but is fine for the Student (16+) option

Please see attached picture :)

Selecting an adult ticket between Library and Grand Central states there's no ticket available. Should show a zone 1 ticket.

When clicking on 'change' on the Metro zones section, the user is presented with the train station page, rather than the tram.