Support Ticketing Theory Question (4 June 2021)
This is my submission for a theory question about support ticketing that I was asked when shortlisted for an IT support role. The given scenario is that I am already working on an existing task when an urgent ticket has just been logged into the system. I had to answer with what I would do next, along with any experience in dealing with similar situations in a professional context.
My submission was made on 4 June 2021. It was later converted to markdown and shared publicly on 30 October 2021.
Disclaimer
This submission is licensed under CC-BY 4.0. You can do whatever you want with it as long as attribution is given. The question belongs to the company I applied for the position with. This license only covers my answer and I claim no copyright over the material itself. I have decided not to disclose the name of the company for privacy reasons.