Hi, I have a simple bot working on localhost. When I tried to connect this bot on rocket.chat omnichannel (live agent), it didn't work. I don't understand why.

What did I do:
1 - in omnichannel>routing: checked "assign new conversations to bot agent". BTW, the routing method actually is "Auto selecttion", is that correct?

2 - after installing rasa.apps, I configure it this way:

• bot username: bot (I created a user with this username and with bot and live-agent roles)
• rasa server url: a ngrok url to my localhost working bot.
• Default Handover Department Name: Suporte Técnico (this department is already working with live-agent without bot)
• check "Enable callbacks"

3 - In credential.yml, I added the lines:
rest:
url: "https://myhiddenapplicaton/api/apps/public/646b8e7d-f1e1-419e-9478-10d0f5bc74d9/incoming"

callback:
url: "https://myhiddenapplication/api/apps/public/646b8e7d-f1e1-419e-9478-10d0f5bc74d9/callback"

4 - after all, in my localhost cmd I run:

• ngrok http 5005
• rasa run --cors "*" --debug

But, when I try to talk to this bot, it seems like nothing happening and it works as before all these settings. What am I missing?

@murtaza98

I am looking for why Apps.Rasa lost rich messages fields of rasa response, such as quick reply, blocks,and attachments...

very strange I can't find the code of Apps.Rasa, search whole project by keyword rasa, nothing founded.

I compare the project files between before insalled Apps.Rasa and after , not found new files of Apps.Rasa,

very confused.

and can't find which function call http request through "post" method in "/programs/server/npm/node_modules/@rocket.chat/apps-engine/server/accessors/Http.js"

and can't find which function call "setText" method in "/programs/server/npm/node_modules/@rocket.chat/apps-engine/server/accessors/MessageBuilder.js"

I have not an environment about meteor.

I hope I can debug the code by insert "console.log" to related file and function. I found some code about request and response.

but I didn't find where call the request to start , and where call to handle the response.

please help,thanks!

on rasa side , there are text field and other filelds in the response .
but both on rocket.chat side and livechat side, only get "msg" field, and all other rich messages dada lost.
what is the correct message format for rasa response?

Hi,

I'm experiencing a rather strange situation. All images sent by bot do not open to visitors on mobile devices. But, in most of times it opens normally in computers.

I already set General > Rest API > Allow Getting Everything as true

Visitors and humans attendants can send images normally, but when bot sends, it do not appears and if I send links, it do not open, as you can see in pictures below.

How can I solve this situation?

IMessage is already defined by Rocket.chat.
Why not use?
and define two new type IRasaMessage, ILivechatMessage for AppsRasa.

Hi,

I'm trying to implement a handover action. My bot is on "Test Bot" department, I want to handover a chat to other department. I'm getting this error:

Handover Endpoint response b'{"error":"Error occurred while processing handover. Details Error: The selected department and the current room department are the same [error-forwarding-chat-same-department]"}'

I'm using this code:

        headers = CaseInsensitiveDict()
        headers["Content-Type"] = "application/x-www-form-urlencoded"
        headers["Accept"] = "application/json"

        INCOMING_ENDPOINT_URL = "blablabla hiden blablabla"

        payload = {
            "action": "handover",
            "sessionId": tracker.sender_id,
            "actionData": {
              "targetDepartment": "Secretaria"
            }
        }
        
        response = requests.post(INCOMING_ENDPOINT_URL, headers=headers, data=payload)
        print('Handover Endpoint response', response.content)

Anyone can help me?

@murtaza98 maybe you can help again?

In RC 3.11.0 you guys added a "feature" that the conversation will not be auto-assigned to an offline or unavailable bot agent.
Therefore the Rasa App is currently broken with 3.11.0 because the bot agent user will always be offline.

Please tell me how could I deal with this problem. Thank you very much

Tried implemting the handoff this way https://github.com/murtaza98/Sales-bot-in-Rasa

But the response after

                response = requests.post('https://bhanuc.rocket.chat/api/apps/public/XXXXXX-XXXXX-XXXXXX/incoming', data=payload)
                print(response.text)

{"error":"Error! Session Id not valid"}

Just wondering anybody can tell me how to add initial payload with new chat ? I want rasa to drive the conversation , in order to do that we need to start with initial payload so conversation can be driven by rasa. Thanks.

Hi,

I need to get the sessionID to perform a handover, but I don't know how. Can someone help me with this?

Trying to deploy the App.Rasa application with the rc-apps and the error I get is:

Starting App Deployment to Server

Getting Server Info... ✓
Packaging the app... ✖
› Error: ⟿ createRequire is not a function

Any idea on why this is happening?

Hello!

I had a need to write a bot for use inside a rocket chat. BUT the usual api does not allow using buttons to implement navigation.

I researched existing solutions, and with integration through the rocket chat application engine - there is only Rasa
However, as I figured out when trying to use, this only works for livechat.

Now I started writing an application that provides an interface for bots and I plan to make an adapter for an engine such as a botkit
However, I would also like to add the ability to work inside the chat for bots on the Rasa engine.

Therefore, I have the following questions:

• Did I understand correctly that now it only works with livechat?
• What do you think about if I try to implement support for internal chats and do a PR with this?

Add this feature to this app, will create a new REST API that can be used to close an on-going chat session.

Does the readme lost some steps?
Does it need to modify some settings or some files on rasa side and livechat side?
Does it need to setup Setting > integration > incoming/outgoing/bot on rocket.chat ?

thanks!

Sync handover support means - When the bot is not able to answer the user's query N no of times continuously, then the app will automatically transfer control from Bot to an online Livechat Agent.

Not an issue, most likely I haven't figured something obvious.

Setup done according to instruction. Everything works, except handoff to human agent.

Do I need to write an custom action for handoff, as I saw in setting has default handoff Department in app setting, I thought it was handled by rasa.app.

Thanks in advance.

This feature will allow the bot developer to send messages asynchronously.

Hi folks,

Currently offline form display doesn't work if the bot is opt for "Assign new conversations to bot agent" is true. Without this option been true , bot doesn't answer.

What would be the easy way to show offline display when someone looking for handover to agent outside business hours?

Thanks in advance.

Hello ppl, I'm having a problem trying to work with images in livechat through RasaApp.

This appears to be happening only when using a Rasa Bot with RasaApp, since I can send images to the user by myself and the user can reply with another image during a "normal" conversation.

Testing:

• I have an utter for the images setup like this in my domain.yml:

utter_explica_numprocesso:
  - image: https://s.conjur.com.br/img/b/tabela-numeracao.jpeg
    text: É um número grande, conforme esta imagem.
  - image: https://s.conjur.com.br/img/b/tabela-numeracao.jpeg
    text: É um número grande, conforme essa imagem. Mas ele é fundamental. Vamos lá?

• Images are working fine if I use the Integration menu (Administration -> Integration), in which I have set up an outgoing webhook for communicating with the Rasa Server. Below a screenshot of a Rasa Bot sending an Image to the user inside RocketChat, via integration webhook:

• However the same utter does not work with livechat and RasaApp, as shown in the screenshot below

• The image is not shown as well in the omnichannel chat log:

My questions are:

1. Should RasaApp work with linked images?
2. If not, how should I send files to the App API POST incoming?

Best regards.

Hello ppl, I'm having a problem trying to integrate my Rasa bot with RC. While I already set up the Omnichannel (Department and Routing) and installed RasaApp from the marketplace.

RasaApp logs

Instance: c81df0d9-6852-4430-9513-6eac8eefaf31
debug: 2023-07-12T07:48:59.076Z Caller: anonymous OR constructor
[
  "executePostMessageSent is being called..."
]
debug: 2023-07-12T07:48:59.081Z Caller: anonymous OR constructor
[
  "'executePostMessageSent' was successfully called! The result is:",
  null
]

Rasa Server

Rasa Version      :         3.6.2
Minimum Compatible Version: 3.5.0
Rasa SDK Version  :         3.6.0
Python Version    :         3.8.0

RocketChat

Version:                     6.2.0
Apps Engine Version:         1.39.0
Node Version:                v14.21.3
Database Migration:          294 (July 10, 2023 10:04 AM)
MongoDB:                     5.0.18 / wiredTiger (oplog Enabled)

For Test: Using the outgoing webhook bot is working fine with RC. but getting multiple responses message from Rasa.

PS. The bot is working fine with Slack+RASA, with no any issue or multiple responses

@murtaza98 maybe you can help again?

"{"stack":"TypeError: Cannot read property 'getLogger' of undefined\n at Object.exports.createMessage (evalmachine.:39:18)\n at runMicrotasks ()\n at processTicksAndRejections (internal/process/task_queues.js:97:5)\n at PostMessageSentHandler.run (evalmachine.:45:13)\n at RasaApp.executePostMessageSent (evalmachine.:20:9)","message":"Cannot read property 'getLogger' of undefined"}"

Hello,

Thank you for this great library

I have integrated RASA as an app with one bot (bot1) serving as a live agent. Now, when I send a trigger (e.g. Hello) through an external service (i.e SMS) the RASA bot or live agent is able to respond once but the ensuing responses break (i.e. not submitted to twilio for sms delivery). Through an omnichannel manager account, I can see that the bot is responding correctly but for some reason the last response is not sent out to twilio for sms delivery. I have cross checked whether the bot is responding properly via a shell and everything seems to be okay from the RASA side. My observation is that if the last response is not sent out to twilio then rocketchat eventually crashes (Please see below).

I am particularly curios on this message printed below "The selected department and the current room department are the same [error-forwarding-chat-same-department] " and I was wondering whether this information might be useful. FYI - I have also tried this bot with a department where it's the only live agent to make sure this is issue is not occurring due to a routing error.

Any insights on this would be much appreciated. Thank you!

I20201231-03:15:31.613(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is requesting from the outter webs: {
I20201231-03:15:31.613(-5)? appId: '646b8e7d-f1e1-419e-9478-10d0f5bc74d9',
I20201231-03:15:31.614(-5)? method: 'post',
I20201231-03:15:31.614(-5)? url: 'http://localhost:5001/webhooks/rest/webhook',
I20201231-03:15:31.614(-5)? request: {
I20201231-03:15:31.614(-5)? headers: { 'Content-Type': 'application/json' },
I20201231-03:15:31.614(-5)? data: { sender: 'aAyCH2kSKuiiuk7ky', message: 'hello' },
I20201231-03:15:31.614(-5)? params: {},
I20201231-03:15:31.614(-5)? content: '{"sender":"aAyCH2kSKuiiuk7ky","message":"hello"}',
I20201231-03:15:31.614(-5)? npmRequestOptions: {}
I20201231-03:15:31.614(-5)? }
I20201231-03:15:31.614(-5)? }
I20201231-03:15:31.976(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the username: "bot1"
I20201231-03:15:31.978(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the roomById: "aAyCH2kSKuiiuk7ky"
I20201231-03:15:31.983(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is creating a new message.
I20201231-03:15:45.668(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is requesting from the outter webs: {
I20201231-03:15:45.669(-5)? appId: '646b8e7d-f1e1-419e-9478-10d0f5bc74d9',
I20201231-03:15:45.669(-5)? method: 'post',
I20201231-03:15:45.669(-5)? url: 'http://localhost:5001/webhooks/rest/webhook',
I20201231-03:15:45.669(-5)? request: {
I20201231-03:15:45.669(-5)? headers: { 'Content-Type': 'application/json' },
I20201231-03:15:45.669(-5)? data: { sender: 'aAyCH2kSKuiiuk7ky', message: 'i am not well' },
I20201231-03:15:45.669(-5)? params: {},
I20201231-03:15:45.670(-5)? content: '{"sender":"aAyCH2kSKuiiuk7ky","message":"i am not well"}',
I20201231-03:15:45.670(-5)? npmRequestOptions: {}
I20201231-03:15:45.670(-5)? }
I20201231-03:15:45.670(-5)? }
I20201231-03:15:46.701(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the username: "bot1"
I20201231-03:15:46.704(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is getting the roomById: "aAyCH2kSKuiiuk7ky"
I20201231-03:15:46.714(-5)? The App 646b8e7d-f1e1-419e-9478-10d0f5bc74d9 is creating a new message.
W20201231-03:25:52.063(-5)? (STDERR) === UnHandledPromiseRejection ===
W20201231-03:25:52.064(-5)? (STDERR) errorClass [Error]: The selected department and the current room department are the same [error-forwarding-chat-same-department]
W20201231-03:25:52.064(-5)? (STDERR) at app/livechat/server/lib/Helper.js:287:9
W20201231-03:25:52.064(-5)? (STDERR) at /home/Benson/.meteor/packages/promise/.0.11.2.1b943fq.17dl++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40 {
W20201231-03:25:52.064(-5)? (STDERR) isClientSafe: true,
W20201231-03:25:52.064(-5)? (STDERR) error: 'error-forwarding-chat-same-department',
W20201231-03:25:52.064(-5)? (STDERR) reason: 'The selected department and the current room department are the same',
W20201231-03:25:52.065(-5)? (STDERR) details: { function: 'forwardRoomToDepartment' },
W20201231-03:25:52.065(-5)? (STDERR) errorType: 'Meteor.Error'
W20201231-03:25:52.065(-5)? (STDERR) }
W20201231-03:25:52.065(-5)? (STDERR) ---------------------------------
W20201231-03:25:52.065(-5)? (STDERR) Errors like this can cause oplog processing errors.
W20201231-03:25:52.066(-5)? (STDERR) Setting EXIT_UNHANDLEDPROMISEREJECTION will cause the process to exit allowing your service to automatically restart the process
W20201231-03:25:52.066(-5)? (STDERR) Future node.js versions will automatically exit the process
W20201231-03:25:52.066(-5)? (STDERR) =================================
=> Exited with code: 1
=> Your application is crashing. Waiting for file change.

Hello,

I'm experiencing a rather confusing behavior with the bot-human agent handover process. If the customer is new - let's say customer 1, the bot is able to perform a successful handover to a department and everything works fine. However, let's assume the first chat from customer 1 is closed and even deleted from rocketchat but the same customer initiates another chat from either same browser or same phone number (assuming it's sms), the bot-human agent handover fails with an error (see below). However, let's assume customer 2 who has never made contact tries to ask for a human ...this action is successful - which indicates that it fails once the customer's information is added onto the contact list. Any suggestions what might be going wrong here? I would like to have customers get multiple bot-human agent handover regardless of whether they are registered in the contact list or not.

Thanks you!

[
"Error occurred while processing the request. Details:- Error: Error! Invalid request. User is already present in the specified department"
]

I have attached a screenshot from the APP logs

The need is th have RocketChat able to serve different languages so having different bot for each language.
Is it possible to add to the request to rasa a lang parameter?
Also this lang can be collected from RocketChat? Is there a place in RocketChat where we can configure the livewidget lang?
Thanks

Async handover support means - When a visitor asks the bot that they want to speak with an online agent, then RASA will detect this intent and trigger a Webhook event. The apps responsibility will be to catch this event and transfer the control from Bot to an online agent

rasa app it'is not work correctly

Main Tasks include

• Connection with REST API

HI! Thanks for this awesome Apps. It works really well.

I noticed that successfully handing over the room to another department or not, the status code is always the same.

I would like to know if the transfer was sucessfull, meaning it was handed over to another online agent.

Similarly, when I can the API livechat/room.transfer, it will result in {'success': False} if there is no online users. This will allow the rasa action to activate some form loop, for example, get more informations, and at least store those informations at a channel, for example. I tried cloning this repo to develop it my self and send a PR, but could not deploy the app to rocketchat.

Hi Folks,

One department setup for only rasa bot. 2 department setup with live agent(Status and Complains). In Admin>Apps>Rasa we use Complains as default channel.

But Transferring to department to "Status" going in default department complains.

Am i missing something?
Thanks in advance.

I am getting this error when trying to do a handover. Is it possible to provide a template of how to declare multiple departments in the app.json file?

This feature will allow RASA App to push buttons to WhatsApp and Facebook Messenger.

Please let me know if this possible to achieve.