Update subject line

Action Required: Verify your identity for application to {property_address_Value}

Updated copy

Your submitted application for the property at property_address_Value requires an additional verification step. This should only take 2 minutes to complete. Please have a valid government photo ID ready and click below when you are ready to begin.

This link is valid for 48 hours, and can only be clicked once.

{LINK}

The Rent Application Verifications Team

(855) 949-9988
[email protected]

Application Id: application_id_Value

Additional request

There is a link to support at the bottom of the email- likely just part of the template. Can this be removed OR updated to the [email protected] contact info (including phone number)? Having 2 different paths for help is confusing.

see Zeplin for details: https://zpl.io/Z2smDcn
mobile: https://zpl.io/Z2smDcn
Alternate version (note text changes: https://zpl.io/Z1qMw4T)

Update 'emails/ApplicationUpdatedEmail/index.html' email as shown below

Zeplin: https://zpl.io/ZnAjjd, https://zpl.io/2rH5v5 (mobile)

In each workspace where we want to send emails in CIO, we need to authenticate so the message doesn't show the "via customer.io" portion

https://fly.customer.io/env/11583/actions/email/deliverability
and
https://fly.customer.io/env/74632/actions/email/deliverability (both domain names)

It looks like GoDaddy is the registrar for rentapplication.net.

Issue

When the landlord email is updated on an existing @properties form, we resend all of the previously submitted applications to that form.

Currently, we are not checking the status of the application object, which means we will sometimes send applications in partial/incomplete status.

Impact

This causes the landlord to receive notices for applications that they cannot view. Confusing.

Ideal behavior

Before sending notifications, check that apps are in a complete state (submitted, accepted, rejected)

Urgency

Not urgent- does not impact many users, and not frequently.