gitHub on Thingworx 9.3.7-b1432 about thingworx-gitbackup-extension HOT 6 CLOSED

Hi @YassinAbukar ,

1. What GitBackup extension version are you using ?
2. Can you please add the entries from the ErrorLog and ScriptErrorLog.log file after you restart the Thing?
3. Have you used the Extension in the way it is explained in the UserGuide ?

from thingworx-gitbackup-extension.

Hi @vrosu ,

1. we are using the 4.1.0.
2. after running the service restartThing in gitHubThingworx no entry can be found in either applicationLog or scriptLog.
   oddly when we try to disable the thing we get the error message : Thing [gitHub Thingworx] is not running.
   and the thing stays enabled.
3. yes, on the other environments on which we are running 9.3.7-b1432 is working fine.

On the server where we are having problems we are running the 9.2.1-b112.
can it be caused by a ghostEntity/value ?

from thingworx-gitbackup-extension.

Hi @YassinAbukar ,
I observed that at point 2 you mentioned the ApplicationLog and ScriptLog, but if you read my original question at point 2 I asked about another log file, ErrorLog and ScriptErrorLog files. Can you please send those?
Another observation is that on point 3 you replied that the extension works fine on 9.3.7, but my question was if you used the extension as explained in the User Guide. The reason of my asking this is because, from time to time, I see customers creating manually the GitThing, or importing directly from another system, while the user guide requires you to use the User Interface (key here is to know that the act of opening the Main Mashup first time is doing certain critical settings.)

You'll see in the 4.1.0 User Guide two topics:

1. Git extension 4.1.0 was launched in 07.10.2020, when the last ThingWorx version that was launched was 9.0
2. As of a result of the point above, the 4.1.0 version was tested only with ThingWorx 9.0 as the highest version.
   Considering the points above, it is technically possible that there's a 9.2.1 specific issue that triggers the issue you exhibit (issue not present in 9.3.7). However, I personally doubt this is happening, as the extension is fairly reliable.

Summarizing
-Please attach the log files I've asked about
-Restarting the server - try and do it if possible, but I still would like to find out what's the cause of that error - that's why I'm asking about those log files.

from thingworx-gitbackup-extension.

Hi @YassinAbukar. Any news regarding this issue? Did you manage to solve it on your end?

from thingworx-gitbackup-extension.