This demo solution uses a Lambda function to process records in an Amazon Kinesis data stream that has been configured to receive the Agent Events streaming from your Amazon Connect instance. The Kinesis event source mapping for the Lambda function uses FilterCriteria to filter agent events of STATE_CHANGE and sends out SMS/Email notifications if the agent status changed to any state that is not equal to Available.

The Serverless Application Model Command Line Interface (SAM CLI) is an extension of the AWS CLI that adds functionality for building and testing Lambda applications.

To use the SAM CLI, you need the following tools.

• SAM CLI - Install the SAM CLI
• Python 3 installed
• Docker - Install Docker community edition

To build and deploy your application for the first time,

1. Copy the samconfig.toml.tmpl to samconfig.toml and update the following parameters:

parameter_overrides = [
    "ConnectInstanceArn=",
    "ConnectAgentEventsStreamArn=",
    "NotificationEmailAddr=",
    "NotificationPhoneNumber="
]

2. Run the following in your shell:

sam build
sam deploy

The first command will build the source of your application. The second command will package and deploy your application to AWS using the default configurations provided in the samconfig.toml file.

Build your application with the sam build --use-container command.

sam build

The SAM CLI installs dependencies defined in requirements.txt, creates a deployment package, and saves it in the .aws-sam/build folder.

Test a single function by invoking it directly with a test event. An event is a JSON document that represents the input that the function receives from the event source. Test events are included in the events folder in this project.

Run functions locally and invoke them with the sam local invoke command.

sam local invoke ConnectAgentEventsFunction --event events/event.json

To delete the sample application that you created, use the AWS CLI. Assuming you used your project name for the stack name, you can run the following:

sam delete --stack-name "aws-connect-agent-event-processor"

See the AWS SAM developer guide for an introduction to SAM specification, the SAM CLI, and serverless application concepts.

Next, you can use AWS Serverless Application Repository to deploy ready to use Apps that go beyond hello world samples and learn how authors developed their applications: AWS Serverless Application Repository main page