Hey guys, the ticket closure on RapidPro is not working when solving it on Zendesk.
After some analysis, I've found out that the language that is configured on Zendesk matters for the triggers variables, but that's still not the cause of the problem.
For example, by default my Zendesk came in Portuguese, and the json body that was sent to rapidpro was:

{
  "event": "status_changed",
  "id": 55,
  "status": "Resolvido" // mailroom is expecting 'Solved' here
}

Even after changing the language, we still can not close a ticket.

Calling the mailroom endpoint directly ( /mr/tickets/types/zendesk/target/7d3f42b0-154a-4a44-87da-87e3a0a948ec ) using Postman, the ticket is always successfully closed.

I've been able to close the ticket, but not consistently, when removing the placeholder variables and fixing values there.