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ElevateAI, a service by NICE, revolutionizes contact center operations by offering cutting-edge AI, ASR, and NLP technologies that enhance customer experience (CX). Transcription and CX models are built from 20 years of experience and billions of interactions, allowing ElevateAI to provide an enterprise-grade API that is for use today.

ElevateAI's API offers a host of benefits, including:

• Audio File Transcription: Transcribe audio files accurately and efficiently.
• PII Redaction: Protect sensitive data by automatically redacting personally identifiable information.
• High Accuracy: Rely on industry-leading accuracy in sentiment and behavioral analysis.
• Scalability: Scale massively to handle large volumes of data.
• AI CX Models: Build and use award-winning AI CX models developed over two decades of experience.
• Multi-Behavior Scoring: Score agents' interactions across a range of behaviors, such as acknowledging loyalty, actively listening, being empathetic, building rapport, questioning effectively, promoting self-service, setting expectations, and more.
• SDKs: Access the API through three SDKs. Currently, .NET, Python, and Java are supported. The API returns JSON responses.

ElevateAI's free plan includes 1,000 free transcriptions and CX AI insights every day.

ElevateAI provides libraries to interact with the API. Currently, .NET, Python, and Java are supported.

Get Started with ElevateAI.

Visit elevateai.com to learn more and how it can improve contact center operations.