Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund,...

The workflow allowed by this project looks like:

1. Receive an email from customers and automatically creates a Claim
2. Route this claim correctly and affect a responsible and open it
3. Find the invoice concerned by the claim
4. Check the warranty status
5. Choose between various possibilities :
6. Refuse the Claim (e.g. out of warranty)
7. Return the customer's goods and send new ones in 2 click
8. Send the goods to the supplier
9. Refund the customer

Main modules:

product_warranty Extend the warranty details to product/supplier form

• supplier warranty
• return product to company, supplier, brand
• return instructions

crm_claim_rma

Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :

• product returns (one by one, mass return by invoice)
• warranty control & return address (based on invoice date and product form)
• product picking in / out
• product refund
• product exchange
• access to related customer data (orders, invoices, refunds, picking in/out)