mnshahawy / discourse Goto Github PK

I'm Mohamed Elshahawi, pronounced MOH-HAH-med EL-SHAH-hah-wee. I enjoy writing code and solving problems. My most recent role is MTS Software Engineer at Salesforce, inc.

At Salesforce, I was part of Service Email team which owned all email-related features in Service Cloud. Here's a quick overview of my work with Service Email:

• Led an epic to combine string-based and header-based email threading for Email-to-Case. The feature aims at eliminating duplicate Case records for Email-to-Case, which account for about 30% of all records.
• Designed a new string-based threading mechanism that lives up to a higher security standard.
• Improved header-based threading performance by more than 25% with refactoring and using efficient SQL query.
• Facilitated resolving a long-standing customer request to eliminate duplicate attachments for Email-to-Case.
• Acquired valuable product metrics to drive implementation decisions. Derived metrics from 11 gigabytes of logs by creating a pipeline to clean the logs, extract data, and process the data.
• Accelerated delivering a feature integrating Email-to-Case with Gmail and Outlook over REST APIs to address the needs of major customers.
• Created a command-line testing utility for the team. The tool cuts down testing time by more than 80% and enabled testing of never-tested-before edge cases.

I'm looking for mid-senior level software engineering roles. More job experiences can be found on my LinkedIn page. Please, feel free to contact me if you're looking for a problem solver, a quick learner, and a team player to join your team.