ladybirdweb / faveo-servicedesk-community Goto Github PK

Faveo Open source service desk build on Laravel framework

Home Page: https://www.faveohelpdesk.com

License: Open Software License 3.0

ApacheConf 0.01% PHP 16.34% HTML 20.21% Shell 0.01% Makefile 0.01% CSS 8.85% JavaScript 54.59%

faveo-servicedesk-community's Introduction

Faveo Servicedesk Community

Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with multiple platforms and new features being added each month.

Faveo can be customised according to requirement and we do undertake such request.

Flavors of Faveo

Faveo Community Edition – Free, Open source edition
Faveo Pro Edition – Paid version with many advance features and integrations
Faveo Service Desk - Paid version for IT Assest management

Faveo Documentation

Requirements

To run Faveo your host just needs a couple of things:

Web Server: Apache or IIS or Nginx
PHP Version: 5.5+ (5.6 recommended)
PHP Extensions: Mcrypt, OpenSSL, Mbstring, Imap, Tokenizer
Database: MySQL(5.0+) or Postgres or SQLite or SQL Server
Web Server Extension: Pretty URLs or Search Engine Friendly URL's have to be enabled in your web server configuration

Faveo Web Hosting

Ladybird Web Host Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers & works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.

Credits

Laravel Framework
Admin LTE Theme

Website

Visit our website for more information on services offered by us www.faveohelpdesk.com

YouTube Channel

Find demo, installation, configuration, tutorial videos on our channel here

Road Map for Community Edition

See what all features are going to be part of upcoming releases here

Faveo Probe

Helps verify whether your server can run Faveo or not. Download here

Faveo Community

Join Faveo discussion group and stay tuned to latest updates. Join here

Support the community edition

If you are using our product and want to support us Click here

Language translate

Help us translate Faveo into your native language Click here
We are following Laravel localization module, you can create language file in your branch and send a pull request.

Contributing

Create your own fork of Faveo master repositoray and use git-flow to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into Faveo.

Help

Visit the issue page. And if you'd like professional help commercial support is available, email us through the contact form.

Download Faveo mobile apps

faveo-servicedesk-community's People

Contributors

Stargazers

Watchers

Forkers

rubythonode renissonveras tbkumardev92 ajeeth paintsis underdogg catchup-forks joancefet shonlo 3chotels innovacode-projects supriyoa

faveo-servicedesk-community's Issues

Someting is wrong - open ticket

Hi,

When I try open a ticket I can't open then, I had this page error:

Installation fails - Bugsnag error

Hello,

I am trying to perform a manual installation of Faveo-servicedesk but there is apparently no way of avoiding the following error:

[Sat Mar 11 09:41:21.072658 2017] [:error] [pid 11486] [client 5.88.46.171:62208] PHP Fatal error: Call to undefined method Bugsnag\BugsnagLaravel\BugsnagFacade::setAppVersion() in /var/www/myfolder/test/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php on line 217

This error compares immediately when I visit the URL where I deposited the project files, for the first time installation. In other words I was never able to see even the first page of the installation process.

I am running php 7.0 and I have installed all the extentions you mentioned in your server requirements.

Thank you in advance for your help.

How to install

Hi,
Sorry for the trouble, how can I install faveo-servicedesk-community for manual? or do you have docker verion?

Thank you.

Left Menu disappears when activating service plugin

In a fresh new installation on Docker, when activating "Service Desk" plugin, left menu disappears:

Service Plugin Off:

Service Plugin On: The menu list its empty

Let me know if you know how to fix this

Trying to get property 'title' of non-object

Hello,

I get this below error when running.

Trying to get property 'title' of non-object (View: /var/www/laravel/helpdesk/resources/views/themes/default1/client/layout/client.blade.php) (View: /var/www/laravel/helpdesk/resources/views/themes/default1/client/layout/client.blade.php).

And it points to this

                <div class="row col-md-12">
                    **<?php if($footer1->title == null): ?>**
                    <?php else: ?>

Add CC on ticket

There is a 500 server error when trying to add a new user as CC to an existing ticket.

This was tested with running on Docker.

Here is the logs output.

MethodNotAllowedHttpException in RouteCollection.php line 218:
in RouteCollection.php line 218
at RouteCollection->methodNotAllowed(array('PATCH')) in RouteCollection.php line 205
at RouteCollection->getRouteForMethods(object(Request), array('PATCH')) in RouteCollection.php line 158
at RouteCollection->match(object(Request)) in Router.php line 821
at Router->findRoute(object(Request)) in Router.php line 691
at Router->dispatchToRoute(object(Request)) in Router.php line 675
at Router->dispatch(object(Request)) in Kernel.php line 246
at Kernel->Illuminate\Foundation\Http\{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 52
at Pipeline->Illuminate\Routing\{closure}(object(Request)) in Debugbar.php line 51
at Debugbar->handle(object(Request), object(Closure))
at call_user_func_array(array(object(Debugbar), 'handle'), array(object(Request), object(Closure))) in Pipeline.php line 136
at Pipeline->Illuminate\Pipeline\{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 32
at Pipeline->Illuminate\Routing\{closure}(object(Request)) in CheckForMaintenanceMode.php line 44
at CheckForMaintenanceMode->handle(object(Request), object(Closure))
at call_user_func_array(array(object(CheckForMaintenanceMode), 'handle'), array(object(Request), object(Closure))) in Pipeline.php line 136
at Pipeline->Illuminate\Pipeline\{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 32
at Pipeline->Illuminate\Routing\{closure}(object(Request))
at call_user_func(object(Closure), object(Request)) in Pipeline.php line 103
at Pipeline->then(object(Closure)) in Kernel.php line 132
at Kernel->sendRequestThroughRouter(object(Request)) in Kernel.php line 99
at Kernel->handle(object(Request)) in index.php line 53

I tried to change the method on ajax call and also add "method" parameter but nothing works.

Erro on installation

I am doing an installation, and when I open the browser, it is returning the image message.