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A Discord bot that functions as a shared inbox between staff and members, similar to Reddit's Modmail.

Home Page: https://docs.modmail.dev

License: GNU Affero General Public License v3.0

Python 99.76% Dockerfile 0.23% Shell 0.01% Procfile 0.01%

modmail discord-bot discord-py discord bot discord-api python python3 discord-modmail

modmail's Introduction

A feature-rich Modmail bot for Discord.

What is Modmail?

Modmail is similar to Reddit's Modmail, both in functionality and purpose. It serves as a shared inbox for server staff to communicate with their users in a seamless way.

This bot is free for everyone and always will be. If you like this project and would like to show your appreciation, you can support us on Patreon, cool benefits included!

For up-to-date setup instructions, please visit our documentation page.

How does it work?

When a member sends a direct message to the bot, Modmail will create a channel or "thread" into a designated category. All further DM messages will automatically relay to that channel; any available staff can respond within the channel.

Our Logviewer will save the threads so you can view previous threads through their corresponding log link. Here is an example (demo not available at the moment).

Features

Highly Customisable:
- Bot activity, prefix, category, log channel, etc.
- Command permission system.
- Interface elements (color, responses, reactions, etc.).
- Snippets and command aliases.
- Minimum duration for accounts to be created before allowed to contact Modmail (account_age).
- Minimum length for members to be in the guild before allowed to contact Modmail (guild_age).
Advanced Logging Functionality:
- When you close a thread, Modmail will generate a log link and post it to your log channel.
- Native Discord dark-mode feel.
- Markdown/formatting support.
- Login via Discord to protect your logs (premium Patreon feature).
- See past logs of a user with ?logs.
- Searchable by text queries using ?logs search.
Robust implementation:
- Schedule tasks in human time, e.g. ?close in 2 hours silently.
- Editing and deleting messages are synced.
- Support for the diverse range of message contents (multiple images, files).
- Paginated commands interfaces via reactions.

This list is ever-growing thanks to active development and our exceptional contributors. See a full list of documented commands by using the ?help command.

Installation

There are a number of options for hosting your very own dedicated Modmail bot.

Visit our documentation page for detailed guidance on how to deploy your Modmail bot.

Patreon Hosting

If you don't want the trouble of renting and configuring your server to host Modmail, we got a solution for you! We offer hosting and maintenance of your own, private Modmail bot (including a Logviewer) through Patreon.

FAQ

Q: Where can I find the Modmail bot invite link?

A: Unfortunately, due to how this bot functions, it cannot be invited. The lack of an invite link is to ensure an individuality to your server and grant you full control over your bot and data. Nonetheless, you can quickly obtain a free copy of Modmail for your server by following our documentation steps or subscribe to Patreon.

Q: Where can I find out more info about Modmail?

A: You can find more info about Modmail on our documentation page. If you run into any problems, join our Modmail Discord Server for help and support.

Plugins

Modmail supports the use of third-party plugins to extend or add functionalities to the bot. Plugins allow niche features as well as anything else outside of the scope of the core functionality of Modmail.

You can find a list of third-party plugins using the ?plugins registry command or visit the Unofficial List of Plugins for a list of plugins contributed by the community.

To develop your own, check out the plugins documentation.

Plugins requests and support are available in our Modmail Support Server.

Contributing

Contributions to Modmail are always welcome, whether it be improvements to the documentation or new functionality, please feel free to make the change. Check out our contributing guidelines before you get started.

If you like this project and would like to show your appreciation, support us on Patreon!

Beta Testing

Our development branch is where most of our features are tested before public release. Be warned that there could be bugs in various commands so keep it away from any large servers you manage.

If you wish to test the new features and play around with them, feel free to join our Public Test Server. Bugs can be raised within that server or in our Github issues (state that you are using the development branch though).

modmail's People

Contributors

Stargazers

Watchers

Forkers

aj20418 isaacli430 arturotdfw rzvenassqssin2 freedove justsomeboy synecdoche1 illestxasianzz epikgamerwmp devnikitin disqualified lycanalpha treerachai teamempirebots shadowknight849 sregister zmerk imprithibi williamcorina snowsee fireninjadd geonelife mobbingalong zacatero nerdlabsofficial ragenttga xaos1502 semcjm garcia1008 meenagourav47 ocdexter rusty1237 shadow6 streamersconnected truealexcv aurezz pablogar991 cremacatalanacr hancyaragon teyssir024 gameerover juank2018 lowbs commandergod apoc-modmail erickang21 turpedogamer denisthedude pvtechs2 tankmonsieur discordbot5011 papiix jackdiscordbot5011 josh78 droidmx theocasner mmdnarayanan dtykeys mannythegeek nmaaz maaz23451 fortniteteams bulgingmanatee arturv2018 pvtechspv doodthedoodthedood doezer rainbowlegend l3nny0969 iamadarshtheawesome reverion xxcauldevsyt exde707 kidotuti garcia10080 ticjbooruiz mrwolfpt nackzosyt mrwolfrickie eragonshade98 osraz1 lordcage grenademaster11 ternia snipernosniping robsplayz juanvfreestyle danielv2304 xmacintosh drsauce theasern matrixgaming223 barri2k18 paktam03 csojinb colorblindo dan-k-07 evanhanna12 destroyertks medina2146

modmail's Issues

ban verixx

he uses selfbot

Bot doesn't DM

I've done (my prefix) setup
The bot has the permissions to create channel but it doesn't DM me when someone DMS thr bot

Add ignore command to prevent users from using modmail?

Could you add an ignore command to prevent certain users from using modmail. Like those who abuse and spam it?

Important issue

4jr needs to learn python

Moderators shouldn't be required to have `manage channels` permission to close the conversations.

Can't launch correctly

nope

Document STATUS environment variable

Need to document STATUS env variable for a permanent game status. #54

Doesn't work...

I set it up as you wrote and when i dm the bot it leaves a little check mark and thats it. It's pretty much useless.

Game Status

Each time I set the game status, it successfully sets it but after a while, it disappears. I know no one has the permissions to do !!customstatus(that's my prefix), but I did check just in case and no one did the command nor able to change it. So, what is making it disappear, I removed the bot and invited it back and tested it and waited about an hour to see if it will keep doing that and it did. What is going on here?

Bot wont open new channel

the bot wont open a new channel when it is dm'ed. It has #bot-info but it just replies to dms with the checkmark reaction

Translate

Hi,

Can I translate this bot without problems and still run it?

Bot doesn't show online

I followed everything step by step on the Heroku guide. This is what I got on the application log:

2018-05-06T16:45:33.864399+00:00 app[worker.1]:     from .http import HttpResponseParser, StreamWriter
2018-05-06T16:45:33.864403+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/aiohttp/http.py", line 8, in <module>
2018-05-06T16:45:33.864523+00:00 app[worker.1]:     from .http_parser import (HttpParser, HttpRequestParser, HttpResponseParser,
2018-05-06T16:45:33.864528+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/aiohttp/http_parser.py", line 15, in <module>
2018-05-06T16:45:33.864657+00:00 app[worker.1]:     from .http_writer import HttpVersion, HttpVersion10
2018-05-06T16:45:33.864661+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/aiohttp/http_writer.py", line 304, in <module>
2018-05-06T16:45:33.864920+00:00 app[worker.1]:     class URL(yarl.URL):
2018-05-06T16:45:33.864925+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/yarl/__init__.py", line 232, in __init_subclass__
2018-05-06T16:45:33.865399+00:00 app[worker.1]:     "is forbidden".format(cls))
2018-05-06T16:45:33.865421+00:00 app[worker.1]: TypeError: Inheritance a class <class 'aiohttp.http_writer.URL'> from URL is forbidden

Status dissapears after few hours

Anytime i do [p]customstatus [status] it sets it for a few hours, but after like 5/6 hours it resets and you have to do it again.
Is this a common issue?

Can't set it up

So my prefix is !! and when I say !!help it perfectly works, but when I say !!setup @help the bot won't respond at all. Please help me set it up

Config Var [STATUS] Doesnt work

The config variable STATUS does not work for me, after updating and all.
I am able to set it through the command, but I was told that would not be permanent

idea

add an eval command to make it run scripts but make it so that only the owner of the bot can execute it

Rant

This is a terrible modmail. I don't know how to check the mail, everything is hard to setup. The bot goes offline randomly, the game status always disappear, it doesn't even respond and it is too complicated to setup. Do not ever use this bot to mod mail, trust me. This is terrible and the owner never answers ticket because he did no shit to help and not a great developer. Don't get this, trust me. You will have a hard time and I know how to setup bots. But this crappy bot is terrible.

Setup command not working

I'm stuck on the final step. Whenever I DM the bot with the setup command (in my case !setup), it reacts to my message with a check emoji, but does nothing further. This is what I'm getting from the Heroku logs:

2018-07-29T16:26:23.315324+00:00 app[worker.1]: Ignoring exception in command setup:
2018-07-29T16:26:23.318359+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-29T16:26:23.318526+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/bot.py", line 896, in invoke
2018-07-29T16:26:23.318528+00:00 app[worker.1]:     await ctx.command.invoke(ctx)
2018-07-29T16:26:23.318574+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 526, in invoke
2018-07-29T16:26:23.318579+00:00 app[worker.1]:     await self.prepare(ctx)
2018-07-29T16:26:23.318621+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 483, in prepare
2018-07-29T16:26:23.318624+00:00 app[worker.1]:     await self._verify_checks(ctx)
2018-07-29T16:26:23.318668+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 436, in _verify_checks
2018-07-29T16:26:23.318671+00:00 app[worker.1]:     if not (await self.can_run(ctx)):
2018-07-29T16:26:23.318713+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 734, in can_run
2018-07-29T16:26:23.318717+00:00 app[worker.1]:     return (await discord.utils.async_all(predicate(ctx) for predicate in predicates))
2018-07-29T16:26:23.318757+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/utils.py", line 276, in async_all
2018-07-29T16:26:23.318760+00:00 app[worker.1]:     for elem in gen:
2018-07-29T16:26:23.318798+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 734, in <genexpr>
2018-07-29T16:26:23.318801+00:00 app[worker.1]:     return (await discord.utils.async_all(predicate(ctx) for predicate in predicates))
2018-07-29T16:26:23.318839+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 1219, in predicate
2018-07-29T16:26:23.318841+00:00 app[worker.1]:     raise MissingPermissions(missing)
2018-07-29T16:26:23.318906+00:00 app[worker.1]: discord.ext.commands.errors.MissingPermissions: You are missing Administrator permission(s) to run command.
2018-07-29T16:26:23.425442+00:00 app[worker.1]: Ignoring exception in on_message
2018-07-29T16:26:23.425725+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-29T16:26:23.425812+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 220, in _run_event
2018-07-29T16:26:23.425815+00:00 app[worker.1]:     await coro(*args, **kwargs)
2018-07-29T16:26:23.425860+00:00 app[worker.1]:   File "bot.py", line 379, in on_message
2018-07-29T16:26:23.425862+00:00 app[worker.1]:     await self.process_modmail(message)
2018-07-29T16:26:23.425944+00:00 app[worker.1]:   File "bot.py", line 350, in process_modmail
2018-07-29T16:26:23.425951+00:00 app[worker.1]:     channel = discord.utils.get(guild.text_channels, topic=topic)
2018-07-29T16:26:23.426017+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

Please help

If I click deploy to heroku it says No Apps.json in the Repo URL. I don’t know what to do

Person not Bot

What would happen if the person used their own token for the bot instead of the bots token?

Limit by Role

Is there a way to limit who can start a modmail by role?

AttributeError: 'NoneType' object has no attribute 'text_channels'

When a DM is sent to the bot, it emoji reacts with ✅, but the message isn't being displayed as a channel in the server. The bot-info channel is available, though. The following error(s) keep occurring in Heroku when a message is sent to the bot.

2018-11-02T11:08:38.395920+00:00 app[worker.1]: Ignoring exception in on_message
2018-11-02T11:08:38.396107+00:00 app[worker.1]: Traceback (most recent call last):
2018-11-02T11:08:38.396163+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 225, in _run_event
2018-11-02T11:08:38.396167+00:00 app[worker.1]: await coro(*args, **kwargs)
2018-11-02T11:08:38.396173+00:00 app[worker.1]: File "bot.py", line 382, in on_message
2018-11-02T11:08:38.396175+00:00 app[worker.1]: await self.process_modmail(message)
2018-11-02T11:08:38.396179+00:00 app[worker.1]: File "bot.py", line 353, in process_modmail
2018-11-02T11:08:38.396182+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2018-11-02T11:08:38.396239+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

Error when member sends message to Bot

Ignoring exception in on_message
2017-10-30T06:25:16.385698+00:00 app[worker.1]: Traceback (most recent call last):
2017-10-30T06:25:16.385702+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 223, in _run_event
2017-10-30T06:25:16.385703+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2017-10-30T06:25:16.385737+00:00 app[worker.1]: File "bot.py", line 366, in on_message
2017-10-30T06:25:16.385738+00:00 app[worker.1]: await self.process_modmail(message)
2017-10-30T06:25:16.385757+00:00 app[worker.1]: File "bot.py", line 335, in process_modmail
2017-10-30T06:25:16.385759+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2017-10-30T06:25:16.385797+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

Modmail bot won't work correctly

Hello, my Modmail bot doesn't seem to be working. When I send it a message, I won't get it in the mod mail channel. In the log history this shows up:

2018-03-18T23:08:23.263756+00:00 app[worker.1]: Ignoring exception in on_message
2018-03-18T23:08:23.263973+00:00 app[worker.1]: Traceback (most recent call last):
2018-03-18T23:08:23.264024+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 224, in _run_event
2018-03-18T23:08:23.264028+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2018-03-18T23:08:23.264075+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-03-18T23:08:23.264078+00:00 app[worker.1]: await self.process_modmail(message)
2018-03-18T23:08:23.264117+00:00 app[worker.1]: File "bot.py", line 353, in process_modmail
2018-03-18T23:08:23.264120+00:00 app[worker.1]: blocked = top_chan.topic.split('Blocked\n-------')[1].strip().split('\n')
2018-03-18T23:08:23.264178+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'split'

Not sure what I did wrong, I gave the bot manage channel permissions.

Does this bot self-ping to self-sustain on Heroku?

Heroku has like a 30 min or 1 hour sustain itself, which you can stop from doing by reloading the app's site thing that heroku gives you to see.

however, this repository doesnt have anything that can allow it to be seen in the web (it ends upi saying error) so how can i make this bot self-sustain or is it already within the bot?

modmail bot not creating new channels

I setup a modmail bot and had the mod mail category and modmail channels all setup and the bot was working. But I figured out that the bot's name wasn't right so I decided to create a new (second) modmail bot with the right name, but when I set it up in the server, it said that this server was already setup, so, I kicked the other old/wrong bot and deleted the channels and categories, and tried again with yet another (third) bot. I set it up in the server, and it created the modmail category and the bot-info channel, but when I DM'd it to test it out, it doesn't respond back with the "thanks for the message!" response. And it also doesn't create any new channel threads. So I was wondering if anyone knows how to fix this. Thanks!

Help

This is not really an issue but I need help. I downloaded python and I could not how to add Navigate to the bot folder. i.e cd desktop/modmail-master
Install all the requirements: pip install -r requirements.txt
Run the bot with python bot.py or on mac or linux python3.6 bot.py
Enter your token and server ID in the wizard.

Can you elaborate please and thank you ?

Status

Command to change the bot status

Bot does not create a new channel on new DM

Got this trace in logs @4rqm :
2018-07-05T11:46:48.754088+00:00 app[worker.1]: Ignoring exception in on_message
2018-07-05T11:46:48.754278+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-05T11:46:48.754565+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 224, in _run_event
2018-07-05T11:46:48.754568+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2018-07-05T11:46:48.754612+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-07-05T11:46:48.754614+00:00 app[worker.1]: await self.process_modmail(message)
2018-07-05T11:46:48.754656+00:00 app[worker.1]: File "bot.py", line 353, in process_modmail
2018-07-05T11:46:48.754660+00:00 app[worker.1]: blocked = top_chan.topic.split('Blocked\n-------')[1].strip().split('\n')
2018-07-05T11:46:48.754717+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'split'

Allow welcome message command

For some servers, it might work to have a welcome DM to members with a simple notice without creating an issue channel within the server, unless the person replies in the DM.

For example:

Hello {m}!
Welcome to {s}, please feel free to contact me and I'll rely your message to the Moderators.
Just be sure to use this service appropriately.

Not responding

When i do *customstatus DM me for support it will not work

Bot not answering or sending messages

The bot isn't telling or showing me that someone has sent a message to the bot.

My logs on Heroku:2018-06-01T20:38:02.162854+00:00 app[worker.1]: Ignoring exception in on_message
2018-06-01T20:38:02.168891+00:00 app[worker.1]: Traceback (most recent call last):
2018-06-01T20:38:02.168906+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 224, in _run_event
2018-06-01T20:38:02.168908+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2018-06-01T20:38:02.169028+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-06-01T20:38:02.169031+00:00 app[worker.1]: await self.process_modmail(message)
2018-06-01T20:38:02.169037+00:00 app[worker.1]: File "bot.py", line 350, in process_modmail
2018-06-01T20:38:02.169040+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2018-06-01T20:38:02.169088+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'
2018-06-01T20:40:15.790393+00:00 heroku[router]: at=error code=H14 desc="No web processes running" method=GET path="/" host=modmailbotv2.herokuapp.com request_id=f2f31472-175e-43d8-9d17-ebd44a2ad70f fwd="86.31.203.216" dyno= connect= service= status=503 bytes= protocol=https

Bot responds with checkmark and doesn't create a thread

I have the bot set up in my discord server but it doesn't create a thread when messaged it only responds with a checkmark emoji

Will not create channel

I have added the bot with the manage channel permissions and when it is dm'd by a user it will react but not create a new channel even after i have done %setup @mods.

.

EDIT: sorry for saying the bot was intended for malice, I've looked over the code and it isn't, I just assumed it was. However, it's my fault for leaking the token, be sure not to leak yours like I did mine or your server will be at risk!

What permissions are needed to use [prefix]close

My moderators are able to do [prefix]reply all day long, but only those with the ADMINISTRATOR permission can do [prefix]close. Is Administrator required for that?

disable ping command?

need to add an option to disable the ping command or make it so that certain people can do it?

How to check the messages users send to bot?

I tried testing the bot by sending message, it responds with a check reaction. But, I don't know how to check the messages and I want to be able to know how to do it. Please respond as soon as possible.

Unblocking issues

won't allow me to unblock help

DM Does not arrive

I have set the thing up, its hosted and all. There is an extra catagory named "modmail" and when I dm the bot I also get the reaction.
My DM however does not add another channel/thread, so me as moderator couldnt see anything. Anyone know why?

Setup Command Doesn't Enable Bot

Hello,

I had an issue with the bot not setting up. I was able to resolve that. It said setup successful, but when messaging the bot, it only creates a reaction in a DM.

Bot not responding to PMs

I've set it up and gave it administrator permissions, double checked Client ID, Bot Token and Guild ID. It created a new channel, bot-info. Whenever someone PMs it, it reacts with a check emoji, but doesn't do anything further. It's supposed to make a new channel when someone PMs it but that's not the case. This is parsed everytime whenever someone PMs it.

2018-07-29T16:51:08.080826+00:00 app[worker.1]: Ignoring exception in on_message
2018-07-29T16:51:08.091621+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-29T16:51:08.092261+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 220, in _run_event
2018-07-29T16:51:08.092263+00:00 app[worker.1]:     await coro(*args, **kwargs)
2018-07-29T16:51:08.092398+00:00 app[worker.1]:   File "bot.py", line 379, in on_message
2018-07-29T16:51:08.092400+00:00 app[worker.1]:     await self.process_modmail(message)
2018-07-29T16:51:08.092750+00:00 app[worker.1]:   File "bot.py", line 350, in process_modmail
2018-07-29T16:51:08.092753+00:00 app[worker.1]:     channel = discord.utils.get(guild.text_channels, topic=topic)
2018-07-29T16:51:08.092829+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

Game Broke

customstatus and any game status broke after new discord update

Error in logs

2018-09-17T17:30:50.921828+00:00 app[worker.1]:
2018-09-17T17:32:56.927937+00:00 app[worker.1]: Ignoring exception in on_message
2018-09-17T17:32:56.929175+00:00 app[worker.1]: Traceback (most recent call last):
2018-09-17T17:32:56.941384+00:00 app[worker.1]: await coro(*args, **kwargs)
2018-09-17T17:32:56.941430+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-09-17T17:32:56.941376+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 221, in _run_event
2018-09-17T17:32:56.941432+00:00 app[worker.1]: await self.process_modmail(message)
2018-09-17T17:32:56.941469+00:00 app[worker.1]: File "bot.py", line 350, in process_modmail
2018-09-17T17:32:56.941474+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2018-09-17T17:32:56.941550+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

[ISSUE] Unblock Command

@kyb3r Unblock Command

The unblock command needs fixing as it doesn't work correctly, so I had to remove the ID from the channel list in the info of the bot so that it would fix, quite slow doing it manually.

If I were to feedback your coding I would rate it 10/10 so good job on your work and have a great day!

Thanks, Shad #

Modmail doesn't create new threads when DM'd

Seems like all invite links for the support discord server are down, so here's the issue:

I (think) I set up the bot properly using the "deploy to Heroku" method. I entered the server ID from the server I want to use the bot on. Entered the bots unique token and a custom prefix and deployed it.

The set up worked and it created the categories Mod Mail and Mod Mail archives while also the bot-info channel under mod mail.

However if someone DM's it it only leaves a checkmark reaction under the message instead of creating a new thread so I can't reply to it.

Where did I mess up? No clue how to get the Heroku logs or I would include them.

Allow tagged users in !block command

Currently !block can only take in user id. While this is great and all it also makes it hard to track which users are blocked. Allow @ tags to be passed through !block

suggestion.

add snippets/pre defined messages. like let us create our own commands that respond with a msg set by us

Having trouble setting up the bot

I'm running the bot from a vps, and when I typed "python3.6 bot.py" it asked for the bot token. After I inputted the token I got

Traceback (most recent call last):
File "bot.py", line 511, in
Modmail.init()
File "bot.py", line 107, in init
raise e
File "bot.py", line 105, in init
bot.run(to_use, activity=discord.Game(os.getenv('STATUS')), reconnect=True)
TypeError: init() takes 1 positional argument but 2 were given
Unclosed client session
client_session: <aiohttp.client.ClientSession object at 0x7efc850bcd30>

Doesn't Create New Category

The modmail bot doesn't create new categories even after it check-marks the message sent in DMs.