ticketutil is a Python module that allows you to easily interact with various ticketing tools using their REST APIs. Currently, the supported tools are JIRA, RT, Redmine and Bugzilla. Kerberos authentication is supported for JIRA and RT, while HTTP Basic authentication is supported for Redmine and Bugzilla.

This module allows you to create tickets, add comments, edit ticket fields, and change the status of tickets in each tool. Additional lower-level tool-specific functions are supported - adding and removing watchers in JIRA, adding attachments in JIRA, etc.

Simplify all of your ticketing operations with ticketutil:

from ticketutil.jira import JiraTicket
t = JiraTicket(<jira_url>, <project_key>, auth='kerberos')

# Create a ticket and perform some common ticketing operations.
t.create(summary='Ticket summary',
         description='Ticket description')
t.add_comment('Test Comment')
t.change_status('Done')

# Close Requests session.
t.close_requests_session()

Install ticketutil with pip install ticketutil.

ticketutil is compatible with Python 2.7, 3.3, 3.4, 3.5, and 3.6. Note: For Python 2.6 and lower, an additional package, importlib, may need to be installed.

If not installing with pip, a short list of packages defined in the requirements.txt file need to be installed. To install the required packages, type pip install -r requirements.txt.

The general usage workflow for creating new tickets is:

• Create a JiraTicket, RTTicket, RedmineTicket, or BugzillaTicket object with <url>, <project> and <auth>. This verifies that you are able to properly authenticate to the ticketing tool. For tools that require HTTP Basic Authentication (Redmine and Bugzilla), the <auth> parameter should contain the username and password specified as a tuple. For tools that support kerberos authentication (JIRA and RT), the <auth> parameter should contain 'kerberos'.
• Create a ticket with the create() method. This sets the ticket_id instance variable, allowing you to perform more tasks on the ticket.
• Add comments, edit ticket fields, add watchers, change the ticket status, etc on the ticket.
• Close ticket Requests session with close_requests_session().

To work on existing tickets, you can also pass in a fourth parameter when creating a Ticket object: <ticket_id>. The general workflow for working with existing tickets is as follows:

• Create a JiraTicket, RTTicket, RedmineTicket, or BugzillaTicket object with <url>, <project_key>, <auth> and <ticket_id>.
• Add comments, edit ticket fields, add watchers, change the ticket status, etc on the ticket.
• Close ticket Requests session with close_requests_session().

There is also a set_ticket_id() method for a Ticket object. This is useful if you are working with a Ticket object that already has the <ticket_id> instance variable set, but would like to begin working on a separate ticket. Instead of creating a new Ticket object, you can simply pass an existing <ticket_id> in to the set_ticket_id() method to begin working on another ticket.

See the docstrings in the code or the tool-specific files in the docs and examples directories for more information.

Note on logging: To enable debug logging for ticketutil, set an environment variable named TICKETUTIL_LOG_LEVEL to 'DEBUG'. You may specify the following log levels using this environment variable: DEBUG, INFO, WARNING, ERROR, CRITICAL. If this environment variable does not exist, the log level will be set to INFO by default.

For questions / comments, email [email protected]. For anything specific to Bugzilla, email [email protected].

The plan for ticketutil is to support more ticketing tools in the near future and to support more ticketing operations for the currently supported tools. Please let us know if there are any suggestions / requests. Thanks!