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Potential Solutions: Custom Scripts or Tools: Develop custom scripts or tools to automatically close obsolete alerts and prioritize incoming issues based on predefined criteria. Open Source Ticketing Systems: Utilize open-source ticketing systems such as OTRS, Request Tracker (RT), or Zammad, which offer customizable workflows and automation features. PagerDuty: Leverage PagerDuty's advanced alert management and incident response capabilities, including automated alert triaging and on-call scheduling. OpsGenie: Benefit from OpsGenie's alerting and incident management solutions with customizable alert rules and notification workflows. Splunk IT Service Intelligence (ITSI): Use Splunk ITSI's machine learning and analytics capabilities to correlate alerts, prioritize incidents, and automate remediation workflows. ServiceNow: Implement ServiceNow's IT Service Management (ITSM) platform with advanced automation and orchestration features for ticket handling and resolution processes. Integration Platforms: Explore integration platforms like Zapier or Integromat to connect your ticketing system with other tools and services for automated workflows. Customized Consulting Services: Engage with consulting firms specializing in IT operations and incident management to design customized solutions tailored to your specific needs and environment.