If necessary, upgrade pip:
python3 -m pip install --upgrade pip setuptools wheel twineInstall with PyPI:
pip3 install pycherwell --userInstall from source:
git clone https://github.com/greenpau/pycherwell.git
cd pycherwell
pip3 install -r requirements.txt --user
python3 setup.py install --user --record installed_files.txtIf necessary, uninstall pycherwell:
pip3 uninstall pycherwell
cat installed_files.txt | xargs sudo rm -rfLDAP Configuration file: ~/.cherwell/config:
[default]
client_id = "5d4f6f1b-f0de-4442-8791-4582816b04de"
auth_mode = "LDAP"
username = "MYDOMAIN\myappuser"
password = "xxxxxx"
host = "myapp.cherwellondemand.com"
port = "443"
protocol = "https"LOCAL configuration file: ~/.cherwell/config:
[default]
client_id = "5d4f6f1b-f0de-4442-8791-4582816b04de"
auth_mode = "Internal"
username = "Cherwell\myappuser"
password = "xxxxxx"
host = "myapp.cherwellondemand.com"
port = "443"
protocol = "https"The following command checks whether the services is available:
$ cherwell-client --get-service-info --debugThe expected output is:
{
"service_info": {
"api_version": "9.3.2",
"csm_culture": "en-US",
"csm_version": "9.3.2",
"system_date_time": "2019-11-18 18:14:42.510452+00:00"
}
}The following commands fetches business object summaries. It is a reference to the IDs for business objects themselves, their fields, states, etc.
cherwell-client --get-business-object-summaries > business-object-summaries.json
{
"business_object_summaries": [
{
"bus_ob_id": "fe838f7d1a8d4a748940dba7be76995c",
"display_name": "Incident",
"first_rec_id_field": "3910bef5813c421a92e4a68eea109a95",
"group": false,
"group_summaries": [],
"lookup": false,
"major": true,
"name": "Incident",
"rec_id_fields": "f5e8c54b647f48ad81e720132624001e",
"state_field_id": "cb62a991a2cb4fd98cab26c3519b2d92",
"states": "Pending,Closed,Reopened,New,In Progress,Resolved,Assigned",
"supporting": false
}
]
}By default, the tool stores the returned business objects in
~/.cherwell/business_object.json. Subsequent requests return the content of that file,
unless the invocation includes --rebase argument.
cherwell-client --get-business-object-summaries --rebaseThe following command gives information about Cherwell Incident 1234567:
cherwell-client --get-incident 1234567 --debug --format yaml
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