Plugin should have the following settings

1. Notify when tickets are assigned to the user and back end user.
2. Notify when new tickets are created to people having assign_ticket rights.
3. Notify when there is a comment on the ticket to assignee and user.
4. Notify when there is a status change on the ticket to assignee and user.
5. Notify all the users involved to the ticket when the ticket is closed or reopened.
6. Notify when there is a private comment to all the assignees.

• Add documentation for the same.

The plugin should have the following permissions.

1. manage_helpdesk
2. assign_tickets

• Add this to the documentation

Describe the bug
Login page is not working on demo website

To Reproduce
Steps to reproduce the behavior:

1. Go to 'https://ocmsdemo.fytinnovations.com/'
2. Click on 'Login/Signup'

After install of the plugin on my existing website I get error when clicking helpdesk button:

Cannot use object of type Illuminate\Http\Response as array
/home/steven/domains/flowtech.be/public_html/modules/backend/classes/BackendController.php line 163

? Response::make(View::make('backend::no_database'), 200)
: $this->passToCmsController($url);
}

    $controllerRequest = $this->getRequestedController($url);
    if (!is_null($controllerRequest)) {
        return $controllerRequest['controller']->run(
            $controllerRequest['action'],
            $controllerRequest['params']
        );
    }

This component displays information about a ticket along with thread of previous comments. and a comment able box.

Is there a mail send when a user creates a ticket or needs to answer a question on ticket submission?

Would be nice if in the backend you can change the requester name when creating a ticket in the backend. If someone for example gives a call for support I want to be able to create a ticket in the name of someone else in the BE.

If you make a typo I wan to be able to correct the title

Need to create a commentable field for tickets on ticket updates page

When I add a comment; the comment is submitted twice. You also see twice the content

Is your feature request related to a problem? Please describe.
We need to have ticket interactions visible only to the team members who have been assigned to the ticket

Describe the solution you'd like

1. With a single assignment to one team member, all ticket data is visible only to that team member
2. In the case of multiple assignment of a single ticket, all team members can see all ticket data.
3. Team members who are not assigned cannot view any aspect of the ticket

Describe alternatives you've considered
We'd love to stay with this system

Additional context
We feel very lucky for your hard work

Describe the bug
I get an error but expect a page 404

To Reproduce
Steps to reproduce the behavior:

1. Be unlogged
2. Go to 'https://webjam.com.ua/en/ticket/12'
   (12 is a ticket number)
3. See error (If user log in there are no error)

Expected behavior
If user not log in and go to url like that: https://webjam.com.ua/en/ticket/(ticket number) he must get page 404.

Screenshots

System Information (please complete the following information):

• OS : Windows 10
• Browser : chrome
• OctoberCMS Build : 471
• PHP version : 7.3
• mysql version : 5.7.16

Additional context
It work well here: https://webjam.com.ua/en/ticket

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

1. Go to Helpdesk Menu
2. Click on any ticket detail
3. The UI layout is messed

Expected behavior
UI displayed properly.

Screenshots

System Information (please complete the following information):

• OS : MacOS/Linux
• Browser : Chrome/Safari/Firefox
• OctoberCMS Build : 3.0.43
• PHP version : 8.0.2
• mysql version : 5.7

There will be a checkbox on the comment so that it will be marked as private and only backend users will be able to see that comment

A component which will display a form to create ticket.
This component will have the following properties.

1. allowCategorySelection
2. allowTypeSelection

On the Conversation page of the ticket I am planning to create the following options.

• When the title, status, category, assignment, type, priority of the ticket has been changed by the user or the admin it should be shown in the chatbox.
• New Ticket Status option should be available for configuration this will be the default status for all tickets.
• Close Ticket Status option should be available for configuration which will determine if the ticket has been closed.
• Backend comment page should have options for updating title,status,category,priority,type .
• Frontend ticket details component should have option for closing the ticket.
• Front ticket page should have option to reopen ticket.

Plugins should have the following graphs

1. Tickets open,closed,in_progress (filter by user)
2. Most tickets closed by users.

A component which will display a list of tickets depending on the logged in user.
This component will have the following properties.

1. showCategoryFilter
2. showStatusFilter

• Replace Label Model with Type along with migrations
• Create Priority Model
• Add proper validations to all models
• Create a status model and rename the status column from ticket to status_id and a create a relationship like a ticket belongsto a status

https://octobercms.com/plugin/bnb-scaffoldtranslation

Hello, Ticket Detail not working:

Trying to get property 'conversation' of non-object

/www/htdocs/w018e2aa/beta.fldesigns.de/plugins/fytinnovations/helpdesk/components/TicketDetails.php line 112

    $this->ticket = Ticket::with('non_private_comments')->where([
        'id' => $id,
        'createable_id' => Auth::getUser()->id,
        'createable_type' => User::class
    ])->first();

    $this->conversation = $this->ticket->conversation;
}


public function onComment()
{
    $comment = $this->ticket->comments()->create([

*** ANY IDEA ***