- Microsoft Azure (Virtual Machines/Compute)
- Remote Desktop
- Internet Information Services (IIS)
- Windows 10 (21H2)
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1.Business Critical Outage This priority should be set to "Emergency"
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- Personal Computer Issues This priority can be "High"
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- Equipement Request Normal Priority
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- Password Reset Least Priority
Login as an Agent, in this case we will login as Layla Mahmoud who is a System Admin we created in the previous tutorial.
Next we will have a user create a ticket stating that they are unable to access the company website from their mobile device and desktop.
The ticket will be an Emergency level, we will asign the ticket, and Layla will resolve this ticket.
We have contacted Dimitri on the outage in a timely manner, kept in communication, and resolved the issue.