Comments (3)
cryptomail
commented on June 27, 2024
Triggers documentation is here.
In theory you should be able to create a trigger as you alluded to.
Please look at the Trigger model to see what fields you will likely need to meet minimum requirements for saving/modifying.
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cryptomail
commented on June 27, 2024
Here is the trigger object. And conditions object.
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wolfassi123
commented on June 27, 2024
Yes I managed to use triggers and conditions but I was unable to use the triggers to send a comment to the user. According to this link: https://developer.zendesk.com/documentation/ticketing/reference-guides/actions-reference/ , to use a trigger for adding a comment was part of the "Additional actions for macros" as mentioned in the "comment_value" field, but so far I have been unsuccessful in doing so. Was wondering if it's possible to provide and example on how to do it.
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