eremerso / amazon-honeycode-connect-integration-sample Goto Github PK

This sample implementation shows how to create and approve Amazon Connect IVR messages in Amazon Honeycode, and have them pushed live automatically. Imagine this scenario: an earthquake strikes at midnight, and you'd like your night supervisor to turn on the Earthquake emergency message in your IVR. But IT does not allow just anybody to change the contact flow, or there is a danger of accidental change if one edits the flow directly, or you don't have anybody oncall to edit the flow at midnight. All these and more are use cases where Honeycode can help you manage your Amazon Connect instance, safely, consistently, and quickly.

The code in this sample works in conjunction with a Honeycode template, and optionally with an Amazon Connect instance. Your night shift supervisor will be able to enable pre-written and pre-approved emergency messages with the touch of a button. Your call center manager will be able to create or edit messages and your Customer Support Director will be able to approve new messages, and view an audit trail.

Of course, this is a sample scenario, but should give you a good idea how to integrate the two systems, and how to create safe, reusable, and fast tools for your Amazon Contact center administrators.

In this demonstration lab, we provide all the Lambda code, DynamoDB tables, Amazon Connect flows you will need. You will also need a Honeycode template and modify the code slightly to use the newly instantiated template.

For step-by-step instructions please see the Docs directory.

Special credit to Milos Cosic who provided the Amazon Connect to DynamoDB integration here.

See CONTRIBUTING for more information.

This library is licensed under the MIT-0 License. See the LICENSE file.