Im a newb

I'm having trouble using the Github desktop application, so I resorted to just copying the file into my documents folder.. But I am stuck on what "Install dependencies: npm install" is asking to do... I've tried putting that into the CMD, but it gives me this list of errors:

npm WARN enoent ENOENT: no such file or directory, open 'C:\Windows\system32\package.json'
npm WARN system32 No description
npm WARN system32 No repository field.
npm WARN system32 No README data
npm WARN system32 No license field.

So when I attempt to run the bot, it just doesn't work, giving me this error:

module.js:471

    throw err;
    ^

Error: Cannot find module 'C:\Windows\system32\src\index.js'
    at Function.Module._resolveFilename (module.js:469:15)
    at Function.Module._load (module.js:417:25)
    at Module.runMain (module.js:604:10)
    at run (bootstrap_node.js:389:7)
    at startup (bootstrap_node.js:149:9)
    at bootstrap_node.js:504:3

I know I'm doing something wrong, but I'm just lost. I thought it would be easier to grasp than what I can at the moment.

Logs:

npm info it worked if it ends with ok
npm verb cli [ '/home/linuxbrew/.linuxbrew/Cellar/node/9.3.0_1/bin/node',
npm verb cli   '/home/linuxbrew/.linuxbrew/bin/npm',
npm verb cli   'start',
npm verb cli   '--verbose' ]
npm info using [email protected]
npm info using [email protected]
npm verb run-script [ 'prestart', 'start', 'poststart' ]
npm info lifecycle [email protected]~prestart: [email protected]
npm info lifecycle [email protected]~start: [email protected]

> [email protected] start /home/rt/modmailbot
> node --trace-warnings src/index.js

Bot started, listening to DMs
events.js:180
    throw new errors.TypeError('ERR_INVALID_ARG_TYPE', 'listener', 'Function');
    ^

TypeError [ERR_INVALID_ARG_TYPE]: The "listener" argument must be of type Function
    at _addListener (events.js:180:11)
    at WriteStream.addListener (events.js:240:10)
    at WriteStream.close (fs.js:2298:10)
    at WriteStream.writeStream.on (/home/rt/modmailbot/src/attachments.js:39:21)
    at WriteStream.emit (events.js:164:20)
    at finishMaybe (_stream_writable.js:616:14)
    at afterWrite (_stream_writable.js:467:3)
    at onwrite (_stream_writable.js:457:7)
    at fs.js:2287:5
    at FSReqWrap.wrapper [as oncomplete] (fs.js:2253:5)
npm verb lifecycle [email protected]~start: unsafe-perm in lifecycle true
npm verb lifecycle [email protected]~start: PATH: /home/linuxbrew/.linuxbrew/lib/node_modules/npm/node_modules/npm-lifecycle/node-gyp-bin:/home/rt/modmailbot/node_modules/.bin:/home/linuxbrew/.linuxbrew/bin:/home/linuxbrew/.linuxbrew/sbin:/home/rt/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/games:/usr/local/go/bin
npm verb lifecycle [email protected]~start: CWD: /home/rt/modmailbot
npm info lifecycle [email protected]~start: Failed to exec start script
npm verb stack Error: [email protected] start: `node --trace-warnings src/index.js`
npm verb stack Exit status 1
npm verb stack     at EventEmitter.<anonymous> (/home/linuxbrew/.linuxbrew/lib/node_modules/npm/node_modules/npm-lifecycle/index.js:285:16)
npm verb stack     at EventEmitter.emit (events.js:159:13)
npm verb stack     at ChildProcess.<anonymous> (/home/linuxbrew/.linuxbrew/lib/node_modules/npm/node_modules/npm-lifecycle/lib/spawn.js:55:14)
npm verb stack     at ChildProcess.emit (events.js:159:13)
npm verb stack     at maybeClose (internal/child_process.js:943:16)
npm verb stack     at Process.ChildProcess._handle.onexit (internal/child_process.js:220:5)
npm verb pkgid [email protected]
npm verb cwd /home/rt/modmailbot
npm verb Linux 4.11.3-fvz-042stab124.2
npm verb argv "/home/linuxbrew/.linuxbrew/Cellar/node/9.3.0_1/bin/node" "/home/linuxbrew/.linuxbrew/bin/npm" "start" "--verbose"
npm verb node v9.3.0
npm verb npm  v5.6.0
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: `node --trace-warnings src/index.js`
npm ERR! Exit status 1
npm ERR! 
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.
npm verb exit [ 1, true ]

npm ERR! A complete log of this run can be found in:
npm ERR!     /home/rt/.npm/_logs/2018-01-03T00_41_50_820Z-debug.log```

Status in the bot is not working, how can I fix it?

As the title states. The bot is crashing whenever I try and use the !close command on a thread. It is running locally, but I intend to move it to an Amazon EC2 instance, once I work out how to keep it running smoothly.

Any ideas as to what the problem might be?

This is the error text that is output:

Error: Query timed out
at DNS._ontimeout (C:\Users\skinb\Desktop\Discord\modmailbot-master\node_modules\dns-socket\index.js:98:18)
at Timeout.ontimeout (C:\Users\skinb\Desktop\Discord\modmailbot-master\node_modules\dns-socket\index.js:52:10)
at ontimeout (timers.js:471:11)
at tryOnTimeout (timers.js:306:5)
at Timer.listOnTimeout (timers.js:266:5)
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: node --trace-warnings src/index.js
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR! C:\Users\skinb\AppData\Roaming\npm-cache_logs\2017-10-16T05_48_35_756Z-debug.log

Hello I've set the greeting messages to be enabled, but they aren't being sent, what can I do?

Hello, for some reason after left idle the bot will stop running, any reason for this? I believe it's possibly because some mail go unanswered for hours.

Hello there!

First, huge thanks for your bot, very usefull :)

There's my issue: bot tells me "NOT ON SERVER" when trying to give the nickname of an user opening a new thread. The thing is that the user is on mainguild server :/

Any ideas? :P

Hi, I would want to contact you in Discord. If you could send me friend invite I need to talk with you.
Garcia1008#2953
to: Dragory

It would be cool if there was a config option for "proxying" or passing-through when a client is typing [in the DM] into the corresponding thread by showing that the bot is typing.

Maybe also a config option for proxying the other way, eg. Support staff starts typing and modmail starts typing in the DM, however off by default.

Hi,

I message the bot with a message, and it replies back in the mail server with

@here Error creating modmail thread for user#0000
Here is what their message contained:
The quick brown fox jumps over the lazy dog

The installation went without any issues whatsoever, so I don't know what could be the possible cause.

0 info it worked if it ends with ok
1 verbose cli [ 'C:\Program Files\nodejs\node.exe',
1 verbose cli 'C:\Program Files\nodejs\node_modules\npm\bin\npm-cli.js',
1 verbose cli 'start' ]
2 info using [email protected]
3 info using [email protected]
4 verbose run-script [ 'prestart', 'start', 'poststart' ]
5 info lifecycle [email protected]prestart: [email protected]
6 info lifecycle [email protected]start: [email protected]
7 verbose lifecycle [email protected]start: unsafe-perm in lifecycle true
8 verbose lifecycle [email protected]start: PATH: C:\Program Files\nodejs\node_modules\npm\bin\node-gyp-bin;C:\Users\ensismensi1\Downloads\modmailbot-master\modmailbot-master\node_modules.bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\bin;C:\ProgramData\GooGet;C:\Program Files\Google\Compute Engine\metadata_scripts;C:\Program Files\Google\Compute Engine\sysprep;C:\Program Files\nodejs;C:\Users\ensismensi1\AppData\Local\Microsoft\WindowsApps;
9 verbose lifecycle [email protected]start: CWD: C:\Users\ensismensi1\Downloads\modmailbot-master\modmailbot-master
10 silly lifecycle [email protected]start: Args: [ '/d /s /c', 'node --trace-warnings src/index.js' ]
11 silly lifecycle [email protected]start: Returned: code: 1 signal: null
12 info lifecycle [email protected]start: Failed to exec start script
13 verbose stack Error: [email protected] start: node --trace-warnings src/index.js
13 verbose stack Exit status 1
13 verbose stack at EventEmitter. (C:\Program Files\nodejs\node_modules\npm\lib\utils\lifecycle.js:289:16)
13 verbose stack at emitTwo (events.js:125:13)
13 verbose stack at EventEmitter.emit (events.js:213:7)
13 verbose stack at ChildProcess. (C:\Program Files\nodejs\node_modules\npm\lib\utils\spawn.js:40:14)
13 verbose stack at emitTwo (events.js:125:13)
13 verbose stack at ChildProcess.emit (events.js:213:7)
13 verbose stack at maybeClose (internal/child_process.js:927:16)
13 verbose stack at Process.ChildProcess._handle.onexit (internal/child_process.js:211:5)
14 verbose pkgid [email protected]
15 verbose cwd C:\Users\ensismensi1\Downloads\modmailbot-master\modmailbot-master
16 verbose Windows_NT 10.0.14393
17 verbose argv "C:\Program Files\nodejs\node.exe" "C:\Program Files\nodejs\node_modules\npm\bin\npm-cli.js" "start"
18 verbose node v8.6.0
19 verbose npm v5.3.0
20 error code ELIFECYCLE
21 error errno 1
22 error [email protected] start: node --trace-warnings src/index.js
22 error Exit status 1
23 error Failed at the [email protected] start script.
23 error This is probably not a problem with npm. There is likely additional logging output above.
24 verbose exit [ 1, true ]

That was error.

Hey.. today i tried to et up the bot and in cmd i typed npm install and it said there is no file something like that... can you help me please also dont hesitate to ask me for more info

Hi

Great bot but I found out a little problem with it.
If someone ads an attachment to their message to the bot he crashes and I have to restart everything.

When trying to open links to log files, the connection just times out. I know this probably isn't a bot fault, but a setup fault at my end... but any help with what might be the cause would be much appreciated.

Bot is hosted on a Win10 machine.

When sending an attachment from the modmail to the user, it gets relayed as an attachment, however when going from the user to the modmail, it gets rehosted on the server and linked to. There's an issue with my server where the attachments aren't accessible, probably a firewall issue, but doesn't it just get relayed it as an attachment? I assume you have a reason for this.

I've created a server that looks like this

But my staff can't use any of the bot commands however, I can as the bot owner? Is there a certain role name I am supposed to use

`root@gtaodiscord:~/modmail# npm start

> [email protected] start /root/modmail
> node src/index.js

Missing required config.json value: logChannelId
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: `node src/index.js`
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR!     /root/.npm/_logs/2018-02-25T09_05_45_678Z-debug.log
root@gtaodiscord:~/modmail# npm start

> [email protected] start /root/modmail
> node src/index.js

/root/modmail/src/data/Thread.js:254
      ...data
      ^^^

SyntaxError: Unexpected token ...
    at createScript (vm.js:74:10)
    at Object.runInThisContext (vm.js:116:10)
    at Module._compile (module.js:533:28)
    at Object.Module._extensions..js (module.js:580:10)
    at Module.load (module.js:503:32)
    at tryModuleLoad (module.js:466:12)
    at Function.Module._load (module.js:458:3)
    at Module.require (module.js:513:17)
    at require (internal/module.js:11:18)
    at Object.<anonymous> (/root/modmail/src/data/threads.js:12:16)
    at Module._compile (module.js:569:30)
    at Object.Module._extensions..js (module.js:580:10)
    at Module.load (module.js:503:32)
    at tryModuleLoad (module.js:466:12)
    at Function.Module._load (module.js:458:3)
    at Module.require (module.js:513:17)
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: `node src/index.js`
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR!     /root/.npm/_logs/2018-02-25T09_06_58_504Z-debug.log`

After upgrading, the bot refuses to start and gives this error.

I did all the steps

SyntaxError: Unexpected identifier
at createScript (vm.js:56:10)
at Object.runInThisContext (vm.js:97:10)
at Module._compile (module.js:542:28)
at Object.Module._extensions..js (module.js:579:10)
at Module.load (module.js:487:32)
at tryModuleLoad (module.js:446:12)
at Function.Module._load (module.js:438:3)
at Module.runMain (module.js:604:10)
at run (bootstrap_node.js:383:7)
at startup (bootstrap_node.js:149:9)

Thats the error plz help me! :)

Well, it would be nice to explain on how to set up LOGS and ports. Because, we do not understand, and I don't understand how can I enable that on my VPS (Ubuntu)..

!logs <user> Probably works well but fails once you realize that you forgot the name of the user you closed a ticket with recently.

Would be nice to see a log channel of opened and closed channels with the usernames.

whenever i just "node src/index.js", it says the string of text in the title. Why is this happening?

i get everything untill the "copy exampleconfig.json to config.json" i have a config.json FOLDER. but what should i do? also. for some reason i cant open .git files

I set up the bot on a remote linux server and typed npm install, but it gives me the error:

npm WARN [email protected] No repository field.

Also when trying to run the bot I get no output in the terminal and it does not start up.

Any help @Dragory?

I have some stuff which would be handy to have inside the modmail, but overall you did some nice work and it helps us a lot with our +200 moderation/mail contacts per day at the moment :)

• getting the log information automatically without having first to type !logs

• Stats about the Modmail (Total/Month/Week/Day mail amount, moderators stats, and what else I cannot think about)

• Better overview of the !snippets command, maybe with a preview if possible what's actually the snippet is about?

• Block/Flag certain user names

• Min account Age for Contacting the Modmail

• Automatically closing open mails after x minutes

I'm not sure why, but three of the people that have dm'd the bot it's like frozen? They can't dm it (it won't show up) we can't reply, and I can't close the channels that they're in. But when other people dm, it works fine.

Hi. The bot has been working great lately. But I just have a couple problems right now. First is when people PM the bot, it will make the thread successfully, but it will say they are not part of the server. Ex.
In the ode it says the line "Member xxxxxxxxxxxxxxxxx not found in main guild xxxxxxxxxxxxxxx" when they absolutely are. In both the mailbox server and the main guild server the bot has admin permissions.

Also side problem, I can't PM the bot without it throwing an error but other people are able to. When I try to message the bot, the error it throws is the following: (node:9332) UnhandledPromiseRejectionWarning: Unhandled promise rejection (rejection id: 2): Error: 403 FORBIDDEN on POST /channels/xxxxxxxxxxxxx/messages
{"code": 50001, "message": "Missing Access"}

Would be nice if we had the ability to add the logs to gist instead of setting them in the server of the bot.

If it is possible how would i set it up so the bot can publish on my site

When I try to npm install my terminal responds with a No repository Field

Steps 1-4 and 6 have been done correctlt

Hello, I have the bot setup to post new tickets in a category on the main server that doesn't allow people to see it, but whenever the bot creates a new channel for a ticket it's open to everyone. Is it possible to set it up so that it doesn't?

It also says it has its permissions synced from the category, but that isn't true.

This bot sounds amazing and I would really like to use it but I just don't understand how to set it up. Could you create a YouTube tutorial or run me through it?

Please add modmailbot to npm as a faster way for people to download and update and so I can make a file that will automatically update modmailbot

I restarted the bot, and now previously open threads won't let me send messages, I can still talk, BUT it doesn't send to the user. Ideas?

**events.js:182
throw er; // Unhandled 'error' event
^

Error: Your clock is 10705ms behind Discord's server clock. Please check your connection and system time.
at ClientRequest.req.once (C:\Users\Preksha\Documents\modmailbot-master\node_modules\eris\lib\rest\RequestHandler.js:167:56)
at Object.onceWrapper (events.js:316:30)
at emitOne (events.js:115:13)
at ClientRequest.emit (events.js:210:7)
at HTTPParser.parserOnIncomingClient [as onIncoming] (_http_client.js:549:21)
at HTTPParser.parserOnHeadersComplete (_http_common.js:116:23)
at TLSSocket.socketOnData (_http_client.js:438:20)
at emitOne (events.js:115:13)
at TLSSocket.emit (events.js:210:7)
at addChunk (_stream_readable.js:264:12)
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: node --trace-warnings src/index.js
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR! C:\Users\Preksha\AppData\Roaming\npm-cache_logs\2017-10-20T09_32_15_649Z-debug.log**

I am getting that error some reason... I don't know what that means but the bot is going offline for some reason. What should I do?

I can't find the error, Help?

I can't use the bot due to there not being the right settings (or something else?) and NEED HELP!

Attempted to run an instance of the bot, have run npm install & setup everything (I hope)

I have attempted this many times, here's a screenshot:

[email protected] start: node src/index.js
npm ERR! spawn ENOENT

npm ERR! Failed at the [email protected] start script 'node src/index.js'.
npm ERR! Make sure you have the latest version of node.js and npm installed.
npm ERR! If you do, this is most likely a problem with the modmailbot package,
npm ERR! not with npm itself.
npm ERR! Tell the author that this fails on your system:
npm ERR! node src/index.js
npm ERR! You can get information on how to open an issue for this project with:
npm ERR! npm bugs modmailbot
npm ERR! Or if that isn't available, you can get their info via:
npm ERR! npm owner ls modmailbot
npm ERR! There is likely additional logging output above.

npm ERR! Please include the following file with any support request:
npm ERR! /home/kyle/Desktop/modmailbot-master/modmailbot/npm-debug.log

I cannot seem to enable the use of the mail server to other staff, despite changes to the config file.
Ive read the guide a few times and have tried adding the text in various places, to no avail.
Even trying [prefix]unblock @username1234example
with the bot responding it had done so.

Could someone illustrate how to enable this function. Thanks a bunch.

PS C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master\src> npm start

[email protected] start C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master
node --trace-warnings src/index.js

C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master\src\config.js:6
throw new Error(Config file could not be found or read! The error given was: ${e.message});
^

Error: Config file could not be found or read! The error given was: C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master\config.json: Unexpected string in JSON at position 301
at Object. (C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master\src\config.js:6:9)
at Module._compile (module.js:612:30)
at Object.Module._extensions..js (module.js:623:10)
at Module.load (module.js:531:32)
at tryModuleLoad (module.js:494:12)
at Function.Module._load (module.js:486:3)
at Module.require (module.js:556:17)
at require (internal/module.js:11:18)
at Object. (C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master\src\index.js:6:16)
at Module._compile (module.js:612:30)
npm ERR! code ELIFECYCLE
npm ERR! errno 1
npm ERR! [email protected] start: node --trace-warnings src/index.js
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the [email protected] start script.
npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:
npm ERR! C:\Users\shawn\AppData\Roaming\npm-cache_logs\2017-10-26T11_11_35_424Z-debug.log
PS C:\Users\shawn\Downloads\modmailbot-master\modmailbot-master\src>

Is there a way to serve attachments through Discord's CDN instead of through the server the bot is hosted on? If not, could a feature be implemented to do that? Thanks.

I have a number of snippets defined (and !snippets shows them to be present) but using them in a chat (with !!snippet, snippet replaced with a snippet name) doesn't seem to work:

Available snippets (prefix !!):
dealt, declinestreamer, hi, noproof, noted

But doing !!dealt in a modmail ticket just prints !!dealt. Any ideas why?

Hi, I'm not very familiar with using node.js & do I need the GitHub Desktop application ? I'm unsure of what exact steps I need to take for "installing dependencies" or where to start. It would be much appreciative to know if there are specific commands to type to install it or certain applications you need to open in order to do these! Otherwise, I know the rest on how to add the bot to the server and such and how to find server IDs and bot token stuff. I've already completed the values in config.json.

Hey, using this behind a reverse proxy which passes to http://127.0.0.1:8890 but all the requests just end up with HTTP 504 Gateway Timed Out.

The links posted by the bot i.e. /logs/... and /attachments/... return 200 but are all empty.

Any ideas? Thanks.