data-tech-international / osticket-microsoft-teams-plugin Goto Github PK

Is there a way for the message on teams to contain the contents of the tickets? instead of just the name if the issue and the email?

I've just added the plugin, and after configuring the Webhook URL on the instance, I get the error 500 when creating new tickets. They are created, but no notification is sent to teams.

Environment details:

osTicket version 1.17.3
webserver Apache 2.4.52 (Ubuntu)
MySQL 10.6.12
PHP 8.1.18

The notification system gets messed up when the task is closed. This distinction needs to be included in the code.

When attempting to configure the plugin, I encounter an issue where the webhook URL provided by Microsoft Teams exceeds the character limit allowed by the plugin's settings field in osTicket. I can save but it looks like the URL is shorten and does not take in the whole URL.

Steps to Reproduce

1. Obtain the webhook URL from Microsoft Teams.
2. Go to the osTicket admin panel and navigate to the plugin's configuration page.
3. Paste the webhook URL into the corresponding field.

Is there a known workaround for this issue? Has anyone modified the plugin to support longer URLs, or is there a way to shorten the Microsoft Teams webhook URL that will still allow it to function correctly?

Environment

• osTicket Version: v1.14.3
• Image: rlieback/osticket

Teams was imposing that a new Webhook URL be generated, as some security improvements were made. However, after generating and inserting the plugin, the notifications are no longer working.

Hi there. First of all thank you for your excellent plugin.

We have updated our helpdesk to the latest version running on PHP8.0 and this plugin no longer works. Can you please update to work with new version?

Hi First thing first, this plugin is really great, i just installed and tested it, But is there a way to add to have the notification per department? If a ticket is been assign to a certain department a notification is sent to the teams on that department, rather than it will only trigger the notification for new ticket.

Each department will have its own webhook url generated on the each group in the MS Teams

hi - i tried to install this plugin by downloading the contents as zip file and uploaded either by individual files to /plugins folder or by the zip file renamed as .phar file in to this directory.
but none works. It doesnt show in the list of plugins in my OSticket admin panel.

How dio i bring in the phar file to this plugins directory?

Hi there,

Thanks for creating this plugin I ran into an issue however. As you can see in the image below I highlighted. The double slash makes the link broken and also we renamed the directory instead of the default 'osticket'. I tried modifying the code but not sure where to start..