danleyb2 / helpdesk Goto Github PK

Validate the support email during configuration by emailing a code and checking the forwarded code

testing and bug fixing of

• Creation of Ticket from the dashboard, required form fields
  1. subject
  2. issue description
  3. property
  4. contact name and email
• Members Assignment
• Addition of comment messages to a ticket (by only assigned?)
• Closing of tickets

testing and bug fixing of

• Live Chat activation from sites sends a dashboard notification by increment the active messages counter
• Livechat 2 way communication support

testing and bug fixing of

• Live chat conversations can be converted into tickets with the contact tied

One Input field for Username of Email
saintedlama/passport-local-mongoose#196

testing and bug fixing of

• Script is generated and copied from property settings
• Script creates a live chat pop-up toggle button at the bottom right of sites embedded
• Script has no conflicts with sites css or js

Members invitation via email,
should send an email to the new member with login credentials if not registered or
about the new property details

Username may only contain alphanumeric characters or single hyphens, and cannot begin or end with a hyphen

create the live chat plugin script and integration guide

testing / bug fixing of

• Creation of Properties
• Support Email Configuration and Editing

testing and bug fixing of

• Creation of new tickets from sending of new emails to the support email configured
• Creation of a tied Contact from the email sender
• Ticket subject will be the email subject and issue description will be the email body
• Sending back an Email on the ticket creation success to the sender

testing and bug fixing of

• registration using email, username and password
• login via the chosen credential
• Email activation/verification after login (optional for now)