chrisumphlett / zdeskr Goto Github PK

Hi,

I'd like to extract the replies that the company had gave for each ticket, is it possible with zdeskR?

It worked, thank you so much!! I will close this issue soon but while I have your attention, I was wondering if it would be possible to also include arguments start_time and end_time in the get_all_ticket_metrics()-function. That would be of great help to me.

Originally posted by @nschaefer1211 in #1 (comment)

Hi,

when running the following command:

zdeskR::get_tickets(email_id, token, subdomain,
start_time = "2021-07-31 00:00:00", end_time = "2021-08-01 23:59:59")

I got the following error: Error: Can't combine ..1$30196289 <character> and ..142$30196289 <logical>.
The rlang::last_error() backtrace gave the following:

Backtrace:

1. zdeskR::get_tickets(...)
2. purrr::map_dfr(seq_len(nrow(tickets)), pivot_data_frame)
3. dplyr::bind_rows(res, .id = .id)
4. vctrs::vec_rbind(!!!dots, .names_to = .id)
5. vctrs::vec_default_ptype2(...)
6. vctrs::stop_incompatible_type(...)
7. vctrs:::stop_incompatible(...)
8. vctrs:::stop_vctrs(...)

Does anybody know what the issue here is?