fr.zip
handesk/resources/lang/fr/

Dear Team,

do you have support for attachments / pictures ? I tried to find it in the migrations but i couldn't find it ;)

Thanks
MarcO

If a customer reciews a email he will get [email protected] and a reply to [email protected] but in this way the suppername email-adress will spread around in the world ;)

Why not use "Supporter name [email protected]" in From and [email protected] in Reply-To field ?

So we have a central account for the world and the support users can login with there emailadresses.

Maybe we can set this a optional flag ?

What do you think ?

I am getting an error on initial install of the following:

TypeError: $("#searcher").searcher is not a function. (In '$("#searcher").searcher('tickets/search/')', '$("#searcher").searcher' is undefined)

tickets:193
<script> $("#searcher").searcher('tickets/search/'); </script>

Dear all :)

the UI now supports multi languages :) It would be nice to answer in the language the users is writing so the system is multi national.

2 Ideas

a) Email is coming into the system and if the ticked is assigned we can set the language
or
b) the team member can answer and set it own language he will answer with - so we can answer a customer in diffrent languages/templates

What do you think ?

Be able to add tasks to leads (with timestamps)

My mailbox was filling it self with "Ticket updated: #15:" over and over ;)

Not sure why - it looks like the messages send for update trigger them self a the next cron.

I was using the dev branch.

https://github.com/BadChoice/handesk/blob/dev/app/Notifications/NewComment.php

maybe related to

Hi again,

I think there are a few problems when you attach a file on an issue.

The first one: after uploading the file you are redirected into public/tickets?all=true section and you can lost in which ticket you where working on.

The other problem: the attached file which we can see on the comments doesn't link properly, I think we need to control with mod_rewrite in the .htaccess file but I'm not sure.

Cheers!

• Fix right header
• Fix margin on top buttons (create)
• Hide create issue / escalate buttons
• Fix leads.index last column
• Fix leads.show form sizes
• Fix leads.show task button position
• Fix teams.index
• Fix settings screen
• Fix agents.index

Be able to add private comments to the tickets

• Lead searcher
• Ticket searcher

Where the database file format?
.sql ?

Our setup
Handesk fetches from helpdesk@domain

We have support@domain which forwards mail to helpdesk@domain.

When Handesk fetches from helpdesk@domain and sees a forwarded email from support@domain, it does not delete it.

Non-forwarded messages (so an email sent straight to helpdesk@domain), are deleted.

Could this be an email headers issue?

It fails in travis CI, but in the local dev machine tests pass

Can you please provide a license for use of Handesk? Or have I missed it?

Hello :)

i'm using my fork to work on (local pc to my github forke) of your project.
Every thing fine about this.
If i make changes i push them into my forke and than i make a PR at your side - fine too ;)

Problem now is how to update my fork with you latest changes ?
I use this https://stackoverflow.com/questions/3903817/pull-new-updates-from-original-github-repository-into-forked-github-repository/30343766#30343766

But sometimes my forked git does not show "switching the base".

Some idea what i'm doing wrong ? Thx !

p.s. i tried check this too https://www.sitepoint.com/quick-tip-sync-your-fork-with-the-original-without-the-cli/
at the moment my master does not contain app/Language.php for example

How to solve di problem?

thank you

Easy

• Cover Authentication Process
• Refactor and Cover SettingsController
• Refactor TicketsController
• Cover UsersController

Medium

• Cover Attachment Model
• Cover DailyTasksMail

Hard

• Reduce complexity of KpiRepository;
• Reduce complexity of next top 5 complex classes (after KpiRepository);
• Clean up uncovered and unused classes / files / methods
• Test coverage for the top 5 complex classes
• Refactor Ticket Model

Stats

Possible Bug - maybe i can fix it the next days but today im running low in time ;)

Steps to reproduce:

• Write a Email to support from extern
• Cron Job will pull Email
• Cron Job will fail s. Stack-Trace

Possible Solution:
App\Jobs\CreateTicketsFromNewEmails while process uses $message-text but
with php-imap library it will be ->textPlain or ->textHtml s. Mailbox.php in vendor folder

 if($partStructure->type == 0 && $data) {
                                if(strtolower($partStructure->subtype) == 'plain') {
                                        $mail->textPlain .= $data;
                                }
                                else {
                                        $mail->textHtml .= $data;
                                }
                        }
                        elseif($partStructure->type == 2 && $data) {
                                $mail->textPlain .= trim($data);
                        }

Stack-Trace:

Next Illuminate\Database\QueryException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'body' cannot be null (SQL: insert into `tickets` (`title`, `body$
Stack trace:
#0 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Connection.php(607): Illuminate\Database\Connection->runQueryCallback('insert into $
#1 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Connection.php(450): Illuminate\Database\Connection->run('insert into `ti...', Arra$
#2 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Connection.php(404): Illuminate\Database\Connection->statement('insert into `ti...'$
#3 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Query/Processors/Processor.php(32): Illuminate\Database\Connection->insert('insert $
#4 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(2133): Illuminate\Database\Query\Processors\Processor->processIns$
#5 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(1251): Illuminate\Database\Query\Builder->insertGetId(Array, '$
#6 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(688): Illuminate\Database\Eloquent\Builder->__call('insertGetId'$
#7 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(653): Illuminate\Database\Eloquent\Model->insertAndSetId(Object($
#8 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(522): Illuminate\Database\Eloquent\Model->performInsert(Object(I$
#9 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(284): Illuminate\Database\Eloquent\Model->save()
#10 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Support/helpers.php(950): Illuminate\Database\Eloquent\Relations\HasOneOrMany->Illuminate\D$
#11 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(285): tap(Object(App\Ticket), Object(Closure))
#12 /home/forge/handesk.vikinks.com/app/Ticket.php(33): Illuminate\Database\Eloquent\Relations\HasOneOrMany->create(Array)
#13 /home/forge/handesk.vikinks.com/app/Jobs/CreateTicketsFromNewEmails.php(34): App\Ticket::createAndNotify(Object(App\Requester), 'New ticket: #1:...', NULL, Array)
#14 /home/forge/handesk.vikinks.com/app/Jobs/CreateTicketsFromNewEmails.php(26): App\Jobs\CreateTicketsFromNewEmails->processMessage(Object(PhpImap\IncomingMail))
#15 /home/forge/handesk.vikinks.com/vendor/laravel/framework/src/Illuminate/Support/Collection.php(287): App\Jobs\CreateTicketsFromNewEmails->App\Jobs\{closure}(Object$
#16 /home/forge/handesk.vikinks.com/app/Jobs/CreateTicketsFromNewEmails.php(28): Illuminate\Support\Collection->each(Object(Closure))
#17 [internal function]: App\Jobs\CreateTicketsFromNewEmails->handle(Object(App\Services\Pop3\Mailbox))

Dear @BadChoice ,

i made a fork to add support to laravel swiftmailer to use smtp out on a self signed certificate (have done this for a other project too).

Into to .env i'll add

MAIL_SSLOPTIONS_ALLOW_SELF_SIGNED=true
MAIL_SSLOPTIONS_VERIFY_PEER=true
MAIL_SSLOPTIONS_VERIFY_PEER_NAME=false

Into config/mail.php i'll add (with default secure settings)

'stream' => [
        'ssl' => [
            'allow_self_signed' => env('MAIL_SSLOPTIONS_ALLOW_SELF_SIGNED', false),
            'verify_peer' => env('MAIL_SSLOPTIONS_VERIFY_PEER', true),
            'verify_peer_name' => env('MAIL_SSLOPTIONS_VERIFY_PEER_NAME', true),
        ],
    ], 

So swiftmailer will use this features for open-ssl-socket-connections.
I found this solution on a laravel forum ;)

For my PR should i work an dev or master ? Should i take care about a special workflow ?

Today the polling of emails stopped working.

I checked the log files and found a DB Exception i guess the Email from the customer is correct but it did not contain a Name.

Next Illuminate\Database\QueryException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'name' cannot be null (SQL: insert into requesters (email, na
me, updated_at, created_at) values ([email protected], , 2017-09-19 07:51:02, 2017-09-19 07:51:02)) in /home/forge/....../vendor/laravel/framework/src/ Illuminate/Database/Connection.php:647

Hi.

Ive just installed handesk onto my server. when navigating to the site i get the below. not sure what the issue could be.

Hi,

Is there any visual way via UI to delete agent users? Or I need to remove via database?

Thanks!

Add the option to merge tickets

Believe it or not, I'm all #teamBracesInSameLine (second type). Unfortunately that's not the path that PSR-2 chose.

After working with some open sources projects (and Laravel source code itself), I learned to deal with it. PSR-2 does make code more readable from a world-wide perspective. If you get used to reading PSR-2 formatted code, you can read anybody's PSR-2 formatted code in the world.

Anyway, the point of this topic is to say I hope you guys don't mind my PRs with PSR-2 code-style. PHPStorm will automatically format code for me that way.

Should contributors use dev branch for pull requests and master branch be protected for releases only?

Inspired by the rocket.chat team - the use a tempalte if somebody is filling out an isssue -
makes it easyer for the dev's to reproduce - maybe usefull for handesk too ???
Every time you open an issues in the write-tab you will see the text from the bottom

# # # # # #

Description:

Server Setup Information:

• Version of handesk:
• Operating System:

Steps to Reproduce:

Expected behavior:

Actual behavior:

Relevant logs:

Good afternoon,

after installing on a clean ubuntu server with php7+apache2 we encounter that the design is a bit akward showing the scrollbars everywhere.

I've tested in all browsers, same result.

Anyone can help? Many thanks

When sending the "solved" email, it could add a new line with

Rate this ticket: 1 2 3 4 5

so the customer can rate the support received (showing new page where they can vote and say why)

Hi, I'm new to Handesk & Laravel. After hard work, the App is running but it looks like that the password is not accepted (no error is shown). I Use:
User '[email protected]'
Pass 'admin'
.... any idea?
The app runs on an LXD-Container, Ubuntu16.04, Nginx, PHP 7.1 and external MySQL server.
URL: https://stage.staff.smaug-pay.com/login
Thanks

I was following https://github.com/rubenwouters/crm-launcher for a while, seemed they never continued development. But, it was a great idea... a twitter or facebook message created a ticket.

It might be over my head to add to handesk, but is it feasable?

Thanks for your efforts on this - pretty much exactly what I was looking for!

I'm wondering how I would go about keeping handesk up to date once installed? If I make any changes to views etc., will they not be lost/create merge issues if I pull via git?

Not sure how difficult it would be to make this a composer package, which would simplify the process? Or some other route.

After I the installation I get the error message "Parse error: syntax error, unexpected '@'".
Full error message can be viewed at http://desk.lhenriksson.se/tickets

Looks like maybe a problem with the blade template?

Or have I made something stupid? :)

It is possible to run the Handesk with a existing Laravel project? As if it was a common package.

I'm asking this because the installation process aims a clean installation.

If you install or use Handesk in PHP 7.2, you need to do composer update to resolve the count() error in Laravel Blade Template.
This is due to backward incompatibility with count() function that Laravel Blade Template uses.
I propose adding composer update to install instruction.
Hope this helps those who confused when Handesk installed in PHP 7.2 and show count() exception error after login.

More of PHP 7.2 backward incompatibilities: http://php.net/manual/en/migration72.incompatible.php

Hi,

I set up all steps, but I can't login using default login and password generated in the user factory.

I'm using the dev branch and tested the v1.3.3. And password reset link don't work.

Hi,

I'm trying to make it work behind haproxy, it works if I don't try to make anything strange with the SSL, but when I try to configure the SSL I get mixed content error:

I try to change the assets to secure_asset but nothing, it takes my http url for the css all the time even in my .env I have https:// for the APP_URL parameter.

Maybe someone already look around something similar.
Cheers

Hi,

Is there any version with Laravel 5.3 or 5.4? Thanks

If we don't use bitbucket we should remove the button.

I change the issue.blade.php with the following line at the beginning
@if(strcmp(config('issues.credentials.key'),'the-bitbucket-key-if-using-oauth') !== 0)

and ending with an other
@endif

I know that the condition is not really good but when I made the first copy of the .env.example is the string you had inside for credentials.key

Should be better to use a switch inside the .env and issue config file to check if we have any issue addon activated.

As I know that I'm not going to use it for now, I'll let it like that.

I'm not making any PR because It's now an optimal solution but at least my agents are not getting errors when they press the button ;)

Thanks for all!

Hi!

I'm interested on this project, and I'm thinking to contribute adding the Brazilian Portuguese language.

Soon I'll send my PR.

Best regards!

UPDATE:
Translate status: ⚫⚫⚫⚫⚫⚫⚫⚫⚫⚫⚫⚫ 100%

it should be public ticket system however.... to post a ticket one should be registered and.... while registering there seems to be an invitation coupon?? am little wondered! who invited clients for ticket submission?

To-Reproduce:
Customer sends email
Will get notification about ticket created - fine :)
Supporter is writing answer and mark ticket as solved.

Customer don't think so and will reply

Supporter will not se the reply because it's listed under solved ... this will be a little show stopper ;)
Support will not react ...

Version:
current master

Possible solution:
if ticket is in solved list and customer replys ticket will get back to pending state

Maybe related to issue #22

Show the lead details there