Mobile App Support Contract

This Support Contract (the "Contract") is entered into on [Date], between:

Client: [Client Name]
Address: [Client Address]
Contact: [Client Contact Information]

and

Service Provider: [Your Name/Your Company Name]
Address: [Your Address]
Contact: [Your Contact Information]

1. Scope of Services

The Service Provider agrees to provide the following services for the mobile application (the "App") developed for the Client:

1.1 Supporting Current Features

• Monitoring and maintaining the performance of the current features of the App.
• Fixing any bugs or issues that arise in the existing functionality.
• Ensuring compatibility with new OS updates and devices.
• Providing technical support to the Client’s team as needed.

1.2 Developing New Features

• Collaborating with the Client to define and prioritize new feature requirements.
• Developing, testing, and integrating new features into the App.
• Providing updates and maintenance for newly developed features.

2. Service Level Agreement (SLA)

2.1 Response Time

• Critical Issues (e.g., app crash, major functionality not working): Response within 4 hours, resolution within 1 business day.
• Major Issues (e.g., significant bugs, performance issues): Response within 1 business day, resolution within 3 business days.
• Minor Issues (e.g., minor bugs, cosmetic issues): Response within 3 business days, resolution within 7 business days.

2.2 Availability

• Support services will be available during standard business hours: [Specify Business Hours and Time Zone].
• Emergency support outside of standard business hours will be provided at a rate of [Specify Emergency Rate].

3. Compensation

3.1 Monthly Retainer

• The Client agrees to pay a monthly retainer of [Specify Amount] for ongoing support and maintenance of the App.

3.2 Additional Development Fees

• Development of new features will be billed at a rate of [Specify Hourly/Project Rate] or per mutually agreed-upon project costs.

3.3 Payment Terms

• Invoices will be issued monthly and are due within 30 days of receipt.

4. Term and Termination

4.1 Term

• This Contract will commence on [Start Date] and will continue for a period of [Specify Term Length], unless terminated earlier in accordance with this Contract.

4.2 Termination

• Either party may terminate this Contract with 30 days' written notice.
• The Client will pay for all services rendered and expenses incurred up to the effective date of termination.

5. Confidentiality

• The Service Provider agrees to maintain the confidentiality of all proprietary information and data related to the Client and the App.

6. Miscellaneous

6.1 Governing Law

• This Contract will be governed by and construed in accordance with the laws of [Specify Jurisdiction].

6.2 Entire Agreement

• This Contract constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, and negotiations.

6.3 Amendments

• Any amendments or modifications to this Contract must be made in writing and signed by both parties.

Signatures

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[Client Name]
Client

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[Your Name/Your Company Name]
Service Provider

Date: _________________________

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Feel free to modify this template to better fit your specific needs and agreements with your client.