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Aydinv13 avatar Aydinv13 commented on July 20, 2024

@bestpika Hi there!
Could you specify please if this was an auto-update?

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bestpika avatar bestpika commented on July 20, 2024

@Aydinv13 I encountered a bug before, and after using the update file provided by your team, I did not receive automatic updates. Later, I updated once using the official website's nightly installation file, and then I have been using the application's automatic updates.

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bestpika avatar bestpika commented on July 20, 2024

By the way, I now have two computers with this problem.
It is after updating a certain version last September that automatic updates do not work until I manually updated the nightly version recently.

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Aydinv13 avatar Aydinv13 commented on July 20, 2024

@bestpika could you do the following:

  1. Turn on the feature again and reboot your system then turn it off again and check if the problem has gone
  2. In case it still persists please remove the app via advanced uninstaller and reinstall the new build
  3. press Win+R -> Regedit -> Ok -> find paths:
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run
    Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run
    Find the AdGuard string entry and check if /nosplash parameter is there (AdGuard.exe /nosplash)
  4. Collect the debug log as it's explained here and send them to [email protected]

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bestpika avatar bestpika commented on July 20, 2024

You mentioned the registry, I checked and found that there are two startup items, one of them does not have /nosplash, which should have been added by your installer during an update.

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Aydinv13 avatar Aydinv13 commented on July 20, 2024

@bestpika It will be done in the near future, thanks for the note.

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Aydinv13 avatar Aydinv13 commented on July 20, 2024

@bestpika By the way could you specify from which version you updated? Just to make sure we're moving in the right direction.

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