• A platform that receives SMS customer queries and responds to them accordingly in order of priority.

• The problem introduced by Atom Bank on ordering customer queries
• The initial demonstration of building an automated SMS messaging app using Twilio

• Twilio
• Twilio (AI) Autopilot
• Firebase
• MonkeyLearn
• Fetch API
• Rest API

• Receives SMS messages sent to a phone number attached to a Twilio account
• Send SMS replies using a chatbot
• Save the SMS query to Firebase
• Provide a REST API that's queried from a frontend website using the fetch API
• Display customer queries on the website
• Order the queries based on ML semantic analysis, keyword frequency detection and date created

• We unify companies and customers who have specific queries through the use of Twilio
• We unify companies with customer information
• The text, and Semantic Machine Learning model (from the website) unifies the APIs and websites

• Interactions via SMS (SMS chats) are done using Twilio
• The REST API was built with NodeJS
• The fetch API and frontend website was built with Javascript, HTML and CSS
• ML semantic analysis was done using a third party API called MonkeyLearn

• We were briefly only able to receive SMS messages from one phone number
• We ran into issues querying MonkeyLearn with the fetch API due to a lack of documentation
• We decided to use a cloud hosting platform as we ran into issues running the Twilio endpoints locally
• Initially we used a JSON file and the cloud hosting platform deleted it every time the server went down. To overcome this, instead of storing the data locally, we stored it in Firebase
• We used ngrok to solve an error that we were facing in the Terminal. ngrok allowed us to expose a web server running on our local machine to the Internet.
• We had to import the module dotenv in order to protect the authentication token and account SID from getting hacked.

• Developing a useful web application within 24 hours that solves a real world problem efficiently
• Understanding how to use and get Twilio to work without any prior knowledge
• Developing a usable platform that provides useful functionalities
• Learning Firebase without prior knowledge

• How to implement automated SMS messaging and a chatbot with Twilio
• How to store and fetch a JSON object in Firebase

• Expanding the program into a multi-messaging platform, e.g. email
• A more creative design to make the platform visually more appealing

(MonkeyLearn: username=[email protected], password=!DurHack2022)