((OTRS)) Community Edition (Znuny) is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Please note: as of TurnKey v17.0, OTRS upstream has now gone closed source, and the "Community Edition" appears unmaintained. So our OTRS appliance installs the Znuny fork of "((OTRS)) Community Edition". As such, this appliance will be renamed to "Znuny" at some point in the future.

This appliance includes all the standard features in TurnKey Core, and on top of that:

• OTRS/Znuny configurations:

  • Installed from package management.
  • Includes spell checking and documentation.

• SSL support out of the box.

• Includes TurnKey web control panel (convenience).

• Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).

• Webmin modules for configuring Apache2, MySQL, Postfix and Procmail

Customer registration requires valid networking configuration (email support).

• Webmin, Webshell, SSH, MySQL: username root
• OTRS/Znuny: username root@localhost