This solicitation is posted to FBO under Incident Response Management Platform, PagerDuty or Equal SaaS. Please submit any questions as GitHub issues in this repository by August 27, 2018 at 4:00pm EST. The Technology Transformation Services (TTS) Contracting Officer (CO) will only be responding to questions submitted using the Issue Template. Comments from other parties or in other formats will still be considered but we cannot commit to responding to them.

Proposals are due by August 31, 2018 at 4:00pm EST.

TTS has a need for an incident response, notification, and resolution service which can receive alert information from cloud.gov, login.gov, and other projects within TTS. This application should aggregate the information into incidents, and send the appropriate notifications, provide contextual information on these incidents, automatically manage scheduling and escalation, and provide reporting functionality. This functionality is critical to the ability of the various teams to meet their technical mission needs and compliance requirements.

A Software-as-a-Service (SaaS) that will provide full visibility into any potential issues and incidents that may arise within the applications utilizing the SaaS along with notifications that will allow for timely responses.

Detailed instructions about how to respond and how to use our technical response form and our pricing response form are explained in section 1.1 of our RFQ.

There will be a Base Period of 12 months and four Option Periods of 12 months each. Details are provided in section 6.0 of our RFQ.

1. Request for Quotation (RFQ)

2. Addendum - Commercial Contract Clauses

See CONTRIBUTING for additional information.

This project is in the worldwide public domain. As stated in CONTRIBUTING:

This project is in the public domain within the United States, and copyright and related rights in the work worldwide are waived through the CC0 1.0 Universal public domain dedication.

All contributions to this project will be released under the CC0 dedication. By submitting a pull request, you are agreeing to comply with this waiver of copyright interest.