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Comments (14)

nicolelehrer avatar nicolelehrer commented on June 30, 2024 1

Hi @Mark-Thabit, I can confirm I see the same issue on my device using the sample project.

Try updating the exportSession.outputFileType to AVFileType.mov and you should have luck, let me know?

Unfortunately, we more than likely will not be updating this library with handling this use case due to some new directions we're taking client side, but we always welcome feedback and appreciate you following up on this.

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rpassis avatar rpassis commented on June 30, 2024

Hi @Mark-Thabit thanks for opening this issue.

So just to confirm, the upload work for all other video types but it fails when using quick take videos?

Please let me know and we'll look into this!

Rog

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

Hi @rpassis

Yes Exactly

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rpassis avatar rpassis commented on June 30, 2024

Thanks for confirming, we'll ticket this and take a look at it soon! I'll get back to you with our findings.

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rpassis avatar rpassis commented on June 30, 2024

@Mark-Thabit what version of the library are you currently using?

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

@rpassis version 3.1.0

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

@rpassis Any luck with the issue

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nicolelehrer avatar nicolelehrer commented on June 30, 2024

@Mark-Thabit sorry, just for clarification, FYI: It's working on a simulator running iOS 13.3 and on real devices running iOS 12.4.4 and I am using Xcode 11.3 and iPhone 11 Pro Max

^ would you mind restating which OS/device combos it is versus not working?

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

@nicolelehrer To be clear on that

It's working on a simulator running iOS 13.3 and on real devices running iOS 12.4.4
BUT
Not working on real devices running iOS 13.1

Tools I was using during testing were Xcode 11.3 and iPhone 11 Pro Max

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nicolelehrer avatar nicolelehrer commented on June 30, 2024

@Mark-Thabit I was able to successfully upload a video recorded in photo mode using our production app on iPhone X Pro on iOS 13.3. We use the same upload library (although we're a bit ahead, we work off of develop). It's possible either develop is working while our last release is not, or that we handle issues client side on our production app that aren't handled here. Wanted to give you a quick update in case you're able to try out develop while we look into this, but otherwise we'll try to repro using the release version you mentioned and get back to you soon.

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

@nicolelehrer Thanks for your feedback

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

Hi @nicolelehrer
Issue still exists
I downloaded the latest code on develop branch and tried to upload a video made from the photo app using PHOTO MODE but with no luck, the export operation fails with the same error

Screen Shot 2020-04-27 at 7 07 00 PM

Video sample I use: here

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nicolelehrer avatar nicolelehrer commented on June 30, 2024

Hey @Mark-Thabit - I'll take a look and report back

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Mark-Thabit avatar Mark-Thabit commented on June 30, 2024

Hi @nicolelehrer

Didn't get that part

some new directions we're taking client side

Can you explain more

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