Comments (4)
Metropolitan Ministries get a questions mostly via phone and FB messenger. This list is based on email correspondence with MM and their call logs.
Most common inquiries, not in order:
- How can I apply/receive housing/rental assistance?
- What documents do I need to bring with me (when coming to receive assistance??
- What are the hours of operation?
- What are the directions?
- How can I get holiday assistance?
- How can I volunteer?
- How and where can I donate clothes?
- How can I donate?
The Metropolitan Ministries use all together 15 different categories to track their inquiries.
All inquiries by categories
How can I receive help?
- Food
- Clothing
- Housing
- Rent Assistance
- Utilities
- Legal Services
- Bus Pass
- GED Classes
- Employment Lab
- Food Stamp Assistance
How can I donate?
- Inkind donation
- Monetary donation
- (Donation) Pick-up
Other
- ID
- Misc.
Should you look at the call logs spreadsheet, you'll find also details about where they redirect inquiries and how they answer questions.
from hopebot.
Next we will need to
- generate list of words that will trigger the bot recognize all of the most common questions.
- script answers to each of the most common questions.
- Script answers to provide the individual with contact information to the responsible department/employee/volunteer, or alert the communications team to hop onto the conversation.
from hopebot.
that's so great they have that data. The bolded words in the first list will make great intents for the NLP.
from hopebot.
@sxkosone those would make excellent individual issues, some of that might cross over with what @golfoclock is working on in #6 as well.
from hopebot.
Related Issues (20)
- How can I receive assistance with food stamps?
- How can I receive a meal?
- Confirm Hope connected to Watson HOT 1
- JSlinting
- Multiple Connections HOT 1
- Quick replies not working in messenger HOT 2
- Figure out how to show links in the conversation HOT 5
- Implement Facebook Messenger Templates
- Export botkit studio scripts as JSON and code
- MM Branding for FB Page HOT 1
- Trigger Watson from menu items.
- Web chat interface
- Getting Started Prompt HOT 1
- Add an after hour message and option to call 24/7 number HOT 1
- Gather needed information from Metropolitan Ministries HOT 2
- Bot is not responding correctly in FB, only in Watson UI HOT 7
- Menu Buttons HOT 1
- Answer questions like "how long are you open today" HOT 1
- Unit Testing
- Remove .env file and make public
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from hopebot.