Seagate Constellation ES SAS drive firmware update fails about toolbin HOT 3 CLOSED

This may be difficult to solve.

Based on the error reported at the end of the log, it looks like the drive is rejecting the new firmware because it thinks it is incompatible. Drives from this time often have capacity specific versions, like a 500GB 0008 file has a different servo than a 1TB or 2TB 0008 (your ST32000444SS).

The SCSI code is 0008 in all cases but the combined servo code is changing based on the capacity (number of platters inside the drive). It may be very difficult to track down the correct firmware for this older drive. Also, if the drive was originally sold by an OEM then it might even have their specific FW and only the OEM has the updates to their own code.

from your log:
Sense Key: 5h = Illegal Request
ASC & ASCQ: 26h - 99h = Vendor specific ascq code
FRU: 6h = Vendor Specific

05 26 99 06

05 Illegal Request
26 Invalid parameter or field or other attribute
99 Invalid Field Parameter—Firmware Tag
06 FRU unknown to me, but might mean a mismatch between the servo on the drive and in the new code file

https://en.wikipedia.org/wiki/Key_Code_Qualifier
http://www.t10.org/lists/asc-num.htm
https://www.seagate.com/files/staticfiles/support/docs/manual/Interface%20manuals/100293068j.pdf
see 2.4.1.6Additional Sense and Additional Sense Qualifier codes

from toolbin.

The firmware file was downloaded from the seagate support site after searching for files associated with that specific drive's serial number.

Looks like I might have bought junk though, the smart data has been wiped from the disk, thus having them show a fake 0 hours runtime, but SeaChest shows 2-4 years of runtime for them. I guess there is no way to know just how broken these disks really are at this point.

Turns out when they are plugged in with an LSI sas2 expander, the expander does not boot. When connected directly to the isci sas controller, it will not find the disks at all, it only reports that the cables are short. And the mvsas controller will not post with the drives connected, but will operate on them when hotplugged. The Areca shows none of these problems, and just throws them out at random.

So unless I find some cure within a couple of days, I guess I'll face facts and deliver them to recycling.

Thanks for your help diagnosing the problem though, the tools are awesome, and I will probably be recommending Seagate disks next time we need new drives at work 👍

from toolbin.

Thanks for the feedback.

from toolbin.