Missing the menu about suitecrm-core HOT 15 CLOSED

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We are having the same issue. Fresh install of 8.0.0. We had 7.11 running before with no issue. We are using nginx.

Update: After setting up rewrite rules and using the new installer instead of the legacy one (like suggested in another issue), Suitecrm 8.0.0 is running fine for us.

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Hi @clemente-raposo,

here are the answers to testing, before that keep in mind that I have unpacked .zip and nothing istalled yet.

1. I have changed .env file -- nothing happened.
2. Checked network, there was graphql error. I fixed that by setting mod_rewrite in Apache and adding correct lines in Apache sites_avaliable.
   Did not helpd. I don't see any graphql errors but now I have this:

3. Log files do not exist.
4. I can open /public/legacy and that opens old install page but after that installation I can not see modules.

UPDATE: one more apache restart and now everything in network is GREEN, but I have a black screen (opening CRM/public)

UPDATE UPDATE SUCCESS:

• in Apache sites I have removed public and left only CRM
• in .env file I have returned APP_ENV=prod
  The new installer showed, and I managed to do the installation. Module bar is visible, going through modules is OK, the Administration part is opening fine and Quick R&R is working. So far so good.

Thank you for your advice.

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Hi @PieterCooreman,

Thank you for trying out SuiteCRM 8 Beta.

Are you still having this issue?

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Hello Clemente, many thanks for getting back to me. I have removed that particular installation. Does it make sense to install beta 3 and give it another try?

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Hi @PieterCooreman, no problem : )

I don't think we fixed any issue directly related with this on beta 3. However, if you would like to give it another try, I would do it using Beta 3 as it has several bug fixes and some new features.

If you have any issues, please add them here (github) or on the following forum thread. This thread has been the main place to help out with install Beta questions and issues, the goal is to have all in one thread so that other people can benefit from it.

• SuiteCRM 8 Beta - Install Questions

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Issue is still there in b3..

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Hi @PieterCooreman,

Thanks for the feedback.

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Hi @PieterCooreman

Have you given this a try in the full release of SuiteCRM8, now that it is available?

Please let us know if you are still having issues

Thanks!

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I have this issue on Ubnutu 18 Server with PHP 7.4.3.
College of mine on local instance with Mint 20 does not.

.htaccess file is solved, privileges is the same, I can not tell what else could be the problem.

UPDATE: from other comments I see there are 2 installers, one new one in legacy. Obviously my problem is when I enter CRM8/public nothing is shown; I have ti go to /CRM8/public/legacy and then I get old installer. After that I have this issue with modules.

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Hi @fcorluka,

So as you've understood the correct path to go to is CRM8/public.

The issue with the blank page usually happens when there is some miss-configuration in apache's mod_rewrite.

Please have a look at the following section of the documentation SuiteCRM 8 install guide - 1.3 Configuring URL re-writes

the following may also help:

https://community.suitecrm.com/t/suitecrm-8-beta-install-questions/79383/3?u=clemente.raposo

Related issue in github:

• #40

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Hi @clemente-raposo ,
unfortunately this is not it. Next step would be to kill this server and set Ubuntu 20.
Is there anything about Angular or Node that I need to install separately from CRM installation?

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Hi @fcorluka,

To try and debug the issue could you do the following please?

Could you try the following please?

• Change APP_ENV=prod to APP_ENV=qa on .env file
• The open the network on you browser’s dev-tools.
• try to access CRM8/public.
• There should be several graphql requests.
• Could you check if any has a 404?
• Could you check the response, is there any that on the response has an error entry.
  • This error should have more information about the error and it can help us understand the issue.
• Other things to check are:
  • /logs/prod/prod.log
  • /logs/qa/qa.log (if exists)

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Hi @fcorluka,

Glad to hear you were able to solve it.

If there is any feedback you would like to provide please consider having a look at:
https://community.suitecrm.com/t/suitecrm-8-general-feedback/82973

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Issue still shows for me. I'm on Windows 2019 Server... Probably not compatible with the htaccess rules... It's a pity... Windows was perfectly able to run v7....

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