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advanced-usage-analytics

ai-powered-speech-analytics-for-amazon-connect

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time

amazon-connect-admin-guide

The open source version of the Amazon Connect Admin guide. You can submit feedback & requests for changes by submitting issues in this repo or by making proposed changes & submitting a pull request.

amazon-connect-audio-utils

A set of tools for working with audio created from Amazon Connect

amazon-connect-call-quality-monitoring

Welcome to the Amazon Connect Monitoring Solution Github repository, here you can find all the technical artifacts related to the solution.

amazon-connect-chat-interface

amazon-connect-chat-ios-examples

amazon-connect-chat-ui-examples

Examples of how to create and customize the customer side chat for Amazon Connect

amazon-connect-chatjs

Amazon Connect Chat JS - a browser-based contact center integration API for Chat on the Agent and Customer side.

amazon-connect-cloudformation-links-usecase

A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.

amazon-connect-contact-lens-action-item-reminders

amazon-connect-contact-lens-api-sample-app

amazon-connect-customer-profiles

amazon-connect-message-streaming-examples

This repository contains an example project on how to get started with Amazon Connect Chat Message Streaming APIs to enable SMS and Facebook messenger channels for customer service.

amazon-connect-realtime-transcription

Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe

amazon-connect-salesforce-cti

Documentation for Amazon Connect CTI Adapter for Salesforce.

amazon-connect-salesforce-lambda

amazon-connect-salesforce-scv

This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.

amazon-connect-streams

Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.

amazon-connect-taskjs

Amazon Connect Task JS - a browser-based contact center integration API for Tasks.

amazon-connect-tasks-sample-application

amazon-connect-voice-id-sample-application

amazon-connect-workshops

avayatutorial

Avaya OD Training | Read The Manual

aws-cloudformation-simplified-devops-comple

AWS CloudFormation - Simplified | Hands On Learning !!

aws-cloudformation-template

aws-lambda-cheatsheet

AWS Lambda cheatsheet.

aws-lambda-layer-creator

AWs Lambda layer building made easy for Python & NodeJS runtimes. Create & publish the layers with a single command.

aws-lex-intent-slot-utterance

aws-tutorial-code

AWS tutorial code.