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Hey 👋, I'm Prashant.

I'm a senior Machine Learning Engineer with 4 years of experience in building scalable, high-performance production ML systems to support a wide range of business needs. Whether it's data analysis, ideation, and experimentation or deployment and maintenance, I'm actively engaged in all aspects of developing ML systems. I have in-depth experience in Machine Learning, with a particular emphasis on Natural Language Processing (NLP) and Large Language Models (LLMs).

I currently work in the Customer Support domain and lead the exploration and application of ML, NLP, and LLMs in this domain. My day-to-day responsibilities include (but are not limited to) the following:

  • Collaborate with stakeholders & TPMs and analyze data to develop hypotheses to solve business problems and validate them through A/B tests.
  • Frame business problems as ML problems and create suitable metrics for ML models and business problems.
  • Build PoCs and prototypes to validate the technical feasibility of the new features and ideas.
  • Create design docs for architecture and technical decisions and guide the technical implementation.
  • Collaborate with the platform and data platform team to set up and maintain the data pipelines that satisfy our team's evolving needs.
  • Build and deploy production-grade microservices in Python and Go with suitable capacity planning, logging, error handling, distributed tracing, monitors with actionable alerts, and auto-scaling.
  • Write design docs for running A/B tests and perform post-test analyses to determine the impact of ML features on the business metrics.
  • Maintenance, enhancement, and retraining of ML models for features running in production.
  • Responsible for incident handling and included in the on-call rotation of the ML and backend microservices owned by my team.
  • Evaluate technical assignments and conduct interviews for hiring mid-career, new grads, and intern ML engineers.

Tech stack that I use for carrying out my day-to-day responsibilities:

  • Data analysis: SQL, BigQuery
  • ML experimentation and model training: Jupyter Notebooks, PyTorch, Hugging Face Transformers, Azure OpenAI, Kubeflow pipelines, MLFlow
  • Model deployment: TorchServe, Kubernetes
  • Microservice development: Python, Go, gRPC, Datadog, Pagerduty, Sentry, Spinnaker, Docker

Find my resume here.

Prashant Anand's Projects

ai-customer-support icon ai-customer-support

📚 Curated collection of blogs and papers on how different companies are using machine learning in production for better customer support.

llms-in-production icon llms-in-production

📚 Curated collection of engineering blogs detailing real-world applications of LLMs in solving specific business problems.

pycon-apac-2023-tech-talk icon pycon-apac-2023-tech-talk

Repo containing talk video, slides, and proposal for my tech talk at PyCon APAC 2023 about use of AI for efficient routing of customer inquiries at Mercari.

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