INTERNAL_SERVICE_ERROR and payment state "created" about paypal-android-sdk HOT 18 CLOSED

First I'd recommend updating to the recently released 2.0 of the SDK. If the problem persists, we will investigate.

from paypal-android-sdk.

The last days I always had only INTERNAL_SERVICE_ERROR.

Now I updated the SDK to 2.0.1 and in onActivityResult always returns only "approved" payment, no more "created" state.
But still sometimes I have the same error:

E/paypal.sdk﹕ request failure with http statusCode:500,exception:org.apache.http.client.HttpResponseException: Internal Server Error
E/paypal.sdk﹕ request failed with server response:{"name":"INTERNAL_SERVICE_ERROR","message":"An internal service error has occurred","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#INTERNAL_SERVICE_ERROR","debug_id":"27797e95a783f"}
E/PayPalService﹕ INTERNAL_SERVICE_ERROR
E/ViewRootImpl﹕ sendUserActionEvent() mView == null

from paypal-android-sdk.

Is there a debug_id that's returned with the error? Or printed in the console log? If so it will help us trace the problem.

(I assume this is still sandbox?)

from paypal-android-sdk.

@Belozerow posted a debug_id from sandbox. I am looking into the logs but they do not look complete to me.
@Belozerow - If you see this again, please post another debug_id here. Thanks.

from paypal-android-sdk.

@Belozerow - This was a timeout between 2 internal services on sandbox and not an issue with your integration. We will pursue internally to get these resolved to improve your experience with the PayPal sandbox environment.

from paypal-android-sdk.

This should be resolved now. Reopen if the same issue is encountered again. Thanks.

from paypal-android-sdk.

Now I'm testing my application in "live" environment.
I'm trying to pay from paypal account and every time get this error:

E/paypal.sdk﹕ request failure with http statusCode:500,exception:org.apache.http.client.HttpResponseException: Internal Server Error
E/paypal.sdk﹕ request failed with server response:{"name":"INTERNAL_SERVICE_ERROR","message":"An internal service error has occurred","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#INTERNAL_SERVICE_ERROR","debug_id":"a1cd3d5f3af7f"}
E/PayPalService﹕ INTERNAL_SERVICE_ERROR

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@Belozerow - we are investigating...

from paypal-android-sdk.

Hi I am testing my app using 2.3.5 Sdk with Live Environment for single payment,but every time I am getting this message

E/paypal.sdk(15311): request failure with http statusCode:500,exception:org.apache.http.client.HttpResponseException: Internal Server Error E/paypal.sdk(15311): request failed with server response:{"name":"INTERNAL_SERVICE_ERROR","debug_id":"3e284a3cfb391","message":"Payment approval returned: {"id":"","state":"NON_PAYABLE","cart_id":"","payer":{"payment_method":"paypal","payer_info":{"email":"","payer_id":"","shipping_address":{"recipient_name":"","id":"","line1":"","line2":"","city":"","state":"","postal_code":"","country_code":"US","default_address":true,"preferred_address":false},"phone":"","phone_type":"MOBILE"}},"payment_approved":false,"offers":[{"offer_intensity":"STRONG"}],"payment_contingency":{"name":"PAYER_ACTION_REQUIRED","cause_name":"VERIFY_USER_IDENTITY","resolutions"[{"name":"STEP_UP_AUTH_NEEDED"}]}}","information_link":"https://api.paypal.com/docs/api/#INTERNAL_SERVICE_ERROR"}
E/paypal.sdk(15311): INTERNAL_SERVICE_ERROR

from paypal-android-sdk.

We'll need to investigate what this error means. Out of curiosity, do you have 2FA turned on for the sender's account?

Also, for bookkeeping, would you mind opening a new GitHub issue, since this is unrelated (despite the same INTERNAL_SERVICE_ERROR code) to the original problem reported here. Thanks!

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Also, please try using the latest SDK. There have been some bug fixes recently, which may or may not address this issue.

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What do you mean by 2FA? but how this is happened suddenly.

from paypal-android-sdk.

2FA is 2 Factor Authentication.

from paypal-android-sdk.

I have opened new GitHub issue for the above comment I posted #105

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Hi i am getting this error while paying through sandbox id
request failure with http statusCode:422,exception:Unprocessable Entity
09-05 16:09:04.369 17840-21881/us.zoom.sdkexample E/paypal.sdk: request failed with server response:{"name":"PAYMENT_CREATION_ERROR","debug_id":"ee0213932758","message":"checkout-session not created","information_link":"https://developer.paypal.com/docs/api/#PAYMENT_CREATION_ERROR"}
09-05 16:09:04.372 17840-17840/us.zoom.sdkexample E/paypal.sdk: PAYMENT_CREATION_ERROR

from paypal-android-sdk.

I facing "INTERNAL SERVICE ERROR" when i using paypal sample credit card details (Sandbox Mode).

request failed with server response:{"name":"INTERNAL_SERVICE_ERROR","message":"An internal service error has occurred","information_link":"https://developer.paypal.com/docs/api/#INTERNAL_SERVICE_ERROR","debug_id":"9cd9fcd8e0f03"}

Could you known about this issue?

I was used paypal sdk 2.14.2

compile 'com.paypal.sdk:paypal-android-sdk:2.14.2'

from paypal-android-sdk.

@Manikandanoptisol I apologize for the late response. We did have issues around that time are things working for you now?

from paypal-android-sdk.

This issue is from 2014 and was closed then. Please create a new issue if required.

(Though INTERNAL_SERVICE_ERROR is a transient bug within the PayPal backend.)

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