User defined fields are lost when changing a Book request to a Ship request about apis HOT 7 CLOSED

Hello,
You are right. We currently do not copy across the TrxUserDefine1-4 fields across. However, we do copy across the Document.UserDefined array of key value pairs. Could you give this a try to see if it'll achieve what you need?
I also want to clarify the "backend processor" referenced in your post. Is this a payment processor you're referring to or a different system/application? Kindly note, we currently do not pass these userdefined [document/trx] fields to payment gateway/processor. If you expect these data to get to the gateway/processor backend, then we'd need to pass it into a specific field [existed on the payment gateway], depending on the gateway provider.

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Yes, we need to send data to the gateway so they will provide that data back when they send us monthly reconciliation reports. Where is the documentation that specifies what fields are passed to a specific gateway provider (i.e. Chase)?

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Hi,
It is not available in public, could you provide your Email address, we will send specific gateway fields mapping to you.

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mtaylor at FSMB dot org

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I provided my email but didn't get anything. Have you sent me this document yet?

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Please check your inbox, I have sent it out.

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I got it, thank you.

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