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ThePiombino avatar ThePiombino commented on May 29, 2024

Will add that the only way to keep said users from being added to the users lists is to include them in the "Plex Users excluded from Import" field on the user settings page. This works, which is great; however, I'm assuming I shouldn't have to do this...

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tidusjar avatar tidusjar commented on May 29, 2024

Ombi grabs the list straight from the Plex API for your server. So I can only assume Plex is still reporting those users.

Are you happy to run a few API calls to see what’s going on?

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ThePiombino avatar ThePiombino commented on May 29, 2024

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enormouspoon avatar enormouspoon commented on May 29, 2024

Any further updates to this? I'm seeing the same results on 4.43.14. I'll add the users to the exclude list for now.

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tidusjar avatar tidusjar commented on May 29, 2024

You need to check if your user is in the list returned from this API call (You can just put the URL in the browser)

https://plex.tv/api/users?X-Plex-Token=AUTH_TOKEN

Replace AUTH_TOKEN with the Plex auth token you find in the Plex settings in Ombi.

That will give you a XML list of users so search for the users. If the user is present in that list that is coming from Plex.tv then Ombi will import that user.

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ThePiombino avatar ThePiombino commented on May 29, 2024

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enormouspoon avatar enormouspoon commented on May 29, 2024

Appreciate the help diagnosing. Seems it's a Plex issue. I'll continue using Ombi's exclude from import feature. Thanks for everything Jamie!

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