Facebook recurring notifications about rapidpro HOT 5 CLOSED

@rowanseymour can you look at this?

from rapidpro.

Of note:

• Opt-in for a topic lasts 6 months for daily notifications
• Meta will renew request automatically, we just need to deal with the callback

from rapidpro.

After discussion with the team and UNICEF, we have buy-in on the following approach:

• Move out-of-band messaging to broadcasts. This means you would use broadcasts to solicit flow activity instead of flow-starts. Broadcasts will have support for WhatsApp templates and Facebook topics, flows will not.
• Expand broadcast support to monitor ongoing broadcasts
• Add localization to broadcasts
• Add attachment support to broadcasts
• Add query support for broadcasts

Benefits

• Removes the need for the first message in a flow to be restricted as this case will be covered in the initial broadcast instead
• Reduce overhead for non-responding contacts as flow sessions won't be initialized for broadcasts
• Contacts aren't placed in a flow context unless they explicitly act on it
• No need to timeout/expire non-responders allowing these sendings to be more lenient case-by-case
• No more special-casing the first message in a flow (or channel type validation differences)
• Fewer active contacts/interruptions as contacts aren't in flows unless they want to be

Cons

• Some training or product guide-rails may be needed for U-Report program, etc.
• Broadcasts will need to be targeted since initial menu can't use splits, etc

from rapidpro.

Also have had customer request for one-time notifications which at first blush is similar.

https://developers.facebook.com/docs/messenger-platform/send-messages/one-time-notification/

from rapidpro.

Looks like Facebook has already changed this, because of course they have. There is now no longer a frequency selection (daily, weekly, monthly).

https://developers.facebook.com/docs/messenger-platform/marketing-messages#message-frequency

Additionally, they now call these marketing messages instead of recurring notifications and specify that this is a free trial and that they intend to charge for it in the future.

from rapidpro.