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Comments (7)

gzulauf avatar gzulauf commented on July 30, 2024 1

The field labelled "Serial Number:" on the manual input in the Dashboard must be supplied with the "RPI" value on the sticker. If the "NSER" is supplied the process fails.

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sacha81 avatar sacha81 commented on July 30, 2024 1

thanks! worked!

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alexzh3 avatar alexzh3 commented on July 30, 2024

I have the same problem, any fix yet?

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Ankell84 avatar Ankell84 commented on July 30, 2024

I have the same problem ! It does not scan the QR code and does not accept manual input. how can I add the device to the dashboard?

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sacha81 avatar sacha81 commented on July 30, 2024

same here

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Ankell84 avatar Ankell84 commented on July 30, 2024

“The field labelled "Serial Number:" on the manual input in the Dashboard must be supplied with the "RPI" value on the sticker”

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Ankell84 avatar Ankell84 commented on July 30, 2024

same here

also consider that: “ Helium Incident - Upstream service outage affecting usage of some Helium websites - 24 February 2022”

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