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jasonmfehr avatar jasonmfehr commented on September 17, 2024 1

Hi @nathan-v we have this issue too. If Okta detects something amiss with the login attempt, it does an additional challenge. It could be a setting that our org uses, I am not sure though. The way we can cause the three number challenge to happen is by connecting to a VPN that routes outbound internet through a distant city.

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nathan-v avatar nathan-v commented on September 17, 2024 1

If someone knows the setting required to cause this I can set it up in a test Okta to try and replicate. I'd love to be able to support this.

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nathan-v avatar nathan-v commented on September 17, 2024

Hi @SmithTM90 I've never seen that issue or case. Do you have an Okta setting that causes this?

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krichter avatar krichter commented on September 17, 2024

@nathan-v - I believe it's this setting: https://help.okta.com/oie/en-us/Content/Topics/identity-engine/authenticators/configure-okta-verify-options.htm

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