Comments (1)
The labs have been majorly refreshed in the October release and all steps validated.
from mb-230-dynamics365forcustomerservice.
Related Issues (20)
- There is no drop down for service to select "Maintenance." HOT 7
- Organisational Units no longer in Customer Service Hub HOT 1
- Instructions Don't Match Content HOT 1
- "Agent Collaboration" lab - new? HOT 2
- Instruction Dont match content Blocker HOT 1
- Configure SLA’s and KPI’s in Microsoft Dynamics 365 Customer Service HOT 2
- Not able to create bookable resource records that can be used as experts HOT 5
- Practice Lab 1 - Creating cases - missing instructions HOT 3
- Practice Lab 4 - Routing cases - incorrect instructions HOT 1
- Practice lab 5 - Entitlements and SLAs - missing instructions HOT 1
- Practise Lab 11 - App profiles - requires mention in lab instructions to navigate to admin centre HOT 2
- Practice Lab 11 - Agent collaboration - insufficient security role, preventing execution of steps HOT 2
- Practice Lab 12 - Customer Service Insights - incorrect instructions HOT 1
- UI update has changed the location of the App profile manager in Lab 11 instructions HOT 1
- Practice Lab 11 – App profiles Broken steps HOT 2
- MB-230T01-A Dynamics 365 for Customer Engagement for Customer Service Issue HOT 3
- Previous lab data not cleared down HOT 1
- Practice Lab – Queues: Queue creation not possible anymore in the Customer Service Hub
- Practice Lab – Routing cases: Record creation rules / Routing Rule Sets cannot be created from the Customer Service Hub anymore
- Practice Lab – Entitlements and templates: All of the described settings need to be performed in the Customer Service admin center
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