Trusted Signing identity validation failed - no way forward? about azure-docs HOT 5 OPEN

@benediktadams
It would be great if you could add a link to the documentation you are following for these steps? This would help us redirect the issue to the appropriate team. Thanks!!

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Hey @PesalaPavan

I've followed this tutorial:
https://github.com/koaladsp/KoalaDocs/blob/master/azure-code-signing-for-plugin-developers.md

And I've verified that all I've done is in line with this official documentation:
https://github.com/MicrosoftDocs/azure-docs/blob/main/articles/trusted-signing/quickstart.md

(unrelated, but this readme has broken image embeds at the relevant sections for me, when you look for "Failed" on the page you'll find it at the first hit)

My problem is not the signup/setup process itself, everything went smoothly until I got rejected after waiting for public identity validation - which failed, and I got no notice on why it failed. I'd really like to fix it, and I can provide everything necessary, but I was never contacted that anything I already provided was incomplete or wrong or couldn't be validated. I provided all the correct information as outlined in your documentations, but I got no notice on what was wrong with it while being rejected.

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I want to add, there are 2 MINOR differences in what info I was technically able to provide given input restrictions on the relevant forms and what info is registered publicly for my company.

1. One of the most common German incorporation types is a "GmbH & Co. KG". Hence the "&" symbol is part of the officially registered company name, like "Awesomename GmbH & Co. KG".
   As the Identity Validation form didn't take the "&" symbol I replaced it with the literal abbreviation, which is accepted anywhere else where the & doesn't work, so I spelled it "GmbH u. Co. KG" - which deviates from public record where they use "&".

2. My company street address number follows the format "12/3". The input form wouldn't accept the forward-slash. So I provided "12-3", which is an acceptable alternative format for the same street address number - public record uses the format with the forward-slash.

These are the 2 deviations I see from providing the 100% accurate information that can be publicly verified about my company, and they're both due to restrictions on the Identity Validation input form.

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@benediktadams
Thanks for bringing this to our attention.
I'm going to assign this to the document author so they can take a look at it accordingly.

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Hey, any updates/help/input on this? I really would like to get our Trusted Signing validation going, but just blindly restarting the process without knowing WHY it failed the first time is pointless...

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