Cannot use MHA in outlook 2016 about mha HOT 19 CLOSED

I have the same issue in Outlook 2016. but also in OWA -- it has the same exact issue. Perhaps the later CUs broke? Would love to see this fixed - awesome plugin..

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Adding a 'me too' to this...

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Hopping on the "Me too" band wagon...

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I've submitted a case to Microsoft Premier Support on this issue as well. 117031715472502 incase anyone stumbles across this and wants something to reference.

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Can I get build numbers from some clients that don't work?

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Also - can people who repro this try hitting this url?
http://mha.azurewebsites.net/pages/desktoppane.html

It should render the top line of MHA and react to hover.

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I am able to hit the website above, not sure how to find the build number, but the version on the OUTLOOK.EXE executable is 16.0.4498.1000

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@mattzuba https://www.slipstick.com/outlook/outlook-version-numbers/
https://support.microsoft.com/en-us/help/3141511/february-7-2017-update-for-outlook-2016-kb3141511
Looks like MSI for you.

Was mha offered to you via the old gray bar or the new ribbon button? If you right click on the failed render do you get a context menu? If so, is there a security information option? If so, does it give you a URL? What URL does it give?

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MHA is now rendering with new ribbon button in Outlook 2016. The URL you posted -- comes back with "Error 403 - This web app is stopped." Outlook 2016 version is 16.0.4498.1000 (32bit)

in OWA - it looks like rendering looks like the old style. The error in OWA is "App Error Something went wrong and we couldn't start this app. Please try again later or contact your system administrator."

(edited to fix OWA error and display)

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I updated the version installed in my tenant to 3.0 of the MHA, but it is still failing.

Outlook 2016 version 1701 build 7766.2060
Same error in OWA.

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@skipdog77 it looks like I've hit my data cap, someone I've never come close to doing before. I'll have to investigate why.

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I've upgraded my plan on azure (I had some cap remaining in my subscription) and restarted the app, so the 403 should be gone. Is anyone still seeing a problem loading MHA and if so, please give me some details so I can track down where the problem is:
1 - Outlook version (C2R or MSI, build number && fork if C2R)
2 - MHA showed as grey bar or ribbon button
3 - When MHA failed to load, what URL does right click show you were trying to hit.
4 - If you can get the URL from 3, what do you see from a browser when you hit that same URL?

We'll get to the bottom of this. Thanks for bearing with me.

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Stephen - bravo. Working for me now.

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@skipdog77 great to hear. I suspect there's another issue some of the others are facing. We'll see if further reports come in.

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it works now!

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@stephenegriffin It's working for me now. I'm waiting for confirmation from my end users as well. I'll let you know when that comes in.

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It is working now in both Outlook 2016 and outlook.office365.com. Thank you! I don't realize how much I use something until it does not work :)

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Yes, it is working again for my folks here at Cornell as well. I will get the MS case closed.

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Thanks for the reports. I didn't know how much this was being used. It's more of a toy/learning project for me.

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